Living SpacesReviews of livingspaces.com

I purchased a recliner chair for an upcoming shoulder surgery. Received the recliner in pieces, missing screw on the base, luckly it was in the box - if the screw wasn't seen it would probably would have been missed, could have been an issue later on. There were no instructions on how to put together, electric recliner. Called customer service on Friday, September 18th - instructions are not on-line and the warehouse will need to email me. Customer Service stated 24 hours. Don't know if that includes weekends. Since they provided a non-assembled delivery seems like they could print out the instructions and include with the delivery. Also, the smell of the chair is horrible - I was told this is a characteristic. It will hopefully dissipate in 72 hours. It sent my Dyson fan into a Poor VOC scale state - outside was Good - opened all windows and ran all-house fan. Still in the NOT good state. Covered the chair with plastic and house air is back to good - what the heck are they using for processing the material on their furniture? Per Google it states to put in an open area for off-gassing - like a garage. Since I am having shoulder surgery moving a 100 pound chair to my garage is not possible. Will not be buying furniture from these follks in the future. And if anyone asks I would not recommend.

⭐ 1 STAR — Apparently the Screws Cost Extra I spent almost $2,000 on a chair. The chair arrived. The screws did not. You’d think this would be a pretty simple customer-service problem. “Oh no! We forgot the screws. We’ll send them right out.” That would apparently be FAR too easy. First I tried chat. Useless. Then I called and got transferred not once, not twice, but FIVE TIMES. By the fifth person, after repeatedly being put on hold, I was informed that I now need to upload MULTIPLE PHOTOS before they can send me the missing screws. I’m sorry… photos of WHAT? Would you like me to photograph the invisible screws? Perhaps arrange the empty space where they should have been under good lighting? Should I hold today’s newspaper next to the chair so you know the screws are still missing? 😂 I’m not asking for a new $2,000 chair. I’m not asking for a refund. I’m asking for THE SCREWS YOU FORGOT TO PUT IN THE BOX. At this price point, I expected a premium chair and decent customer service. Apparently I purchased a very expensive DIY scavenger hunt instead. Five transfers, countless minutes on hold, and now a photo shoot just to prove that something I DIDN’T RECEIVE wasn’t received. Absolutely ridiculous. Just. Send. The. Screws.

After sales warranty issues, furniture was delivered and set up by livingspaces, we have issues with pieces of furniture not being secure. Have fixed claim, talked with store sales manager, sent out multiple emails after two months still no response...

The Ansel Power Recliner I purchased for $550 has a severe defect - it flips over forward when fully reclined. The first time it dumped me on the floor was 3 hours after I came home from the hospital after surgery. This chair is designed and manufactured by Living Spaces and they do not stand behind their work at all. Let the buyer beware of ANY Living Spaces product. This is what a Google search reported on Sept 4 2026: The Living Spaces Ansel Power Recliner suffers from a known safety hazard where its front-heavy balance fulcrum can cause the chair to spontaneously flip forward while fully reclined. Because this defect can cause sudden falls and physical injury, addressing it immediately is a safety priority. The local store sales person and the delivery were pleasant and did their jobs, but the Headquarters 'Executive Team' is totally unprofessional, unbusiness-like and completely dismissive of customers. I suspect that they are all bots. Customer Service told me that they were only responsible for manufacturing flaws but not the design flaws, and that there was no one at the company who would talk to me. I mailed a formal complaint letter certified but got no response after a month. 3 days after filing a negative Better Business Bureau review, I got an email. They actually told me that "they did not receive physical letters" but later revised it to only receiving and reading communications that were mailed to the 'right address'. Since the address I used is the one that is listed on their license and in Google, I asked what the correct address was and was ignored. Headquarters personnel do not give you their name, a phone number or even a real email address. Everything is hidden. They are masters of delay and after 2 months are still telling me that I have to accept their damage claim process as the only way to handle this problem. The 'certified technician' that was supposed to do the 'inspection' of the chair is a subcontractor of a contractor not connected with Living Spaces. Appts are made weeks out with all day time frames and then the tech never shows up. None of these people can be trusted to do what they say they do. I just want this defective chair out of my house and my money back. They cared about the Better Business Bureau complaint but know how to weasle out of it. Filing a complaint with the CA Dept of Consumer Affairs Bureau of Household Goods and Services to see if they care about that.

I ordered a "custom" coach with a chaise. The chaise sits a good2 inches below the attached sofa piece. Living Spaces claim that's how it's made. Warranty service is worthless and when I asked to speak to someone who spoke better English he refused to transfer me. Horrible company! My vouch is only a week old too!

VERY DISSAPOINTED WITH THE WHOLE PROCESS OF LIVING SPACES! They did not have the item in stock. I was shopping for a club chair, but they only had the sofa in stock. So, I never had a chance to actually sit in the chair. I spend $3,500.00 on a chair and ottoman and they delivered it. After 30 minutes of sitting on the chair, it felt terrible on my back and neck. I went in the next day to return or exchange. I explained I never got to sit in the chair. Now they are charging me 10%. And the delivery fee. That’s right, because they did not have the chair in stock and because I never got to try it out, this is going to cost me $400.00, WASTED! DO NOT PURCHASE FROM THEM! GO ANYWHERE ELSE!

Initial in-store ewxperience was positive. The store layout is nice and we were helped by a manager, Becca, who was knowledgeable, prompt and professional. That is where the positive experience ended. We ordered a bed, two night stands, two rugs, four dining chairs ands later a dresser to match the night stands. The dining chairs and bed were delivered as scheduled on 8/28. The chairs are white and there was/is black marks on them. It appears to have come from the delivery person's black gloves as he touched them when we pointed it out and more black appeared. He said 'that is normal' and took pictures as we expressed our difference of opinion as to whether white chairs normally have black marks on them. The bed was put together and the top or first cross-slat was not screwed to the bed frame. We brought this to his attention and left the room while he fixed it. We checked it after he left and realized he took the screw out of one of the middle slats to put in the first one. So we have one loose bed frame piece. We went to the store that day (8/28) and made them aware. The person at the 'desk' said someone would be in touch by 8/31. We have not heard from anyone so went back to the store just now and no one knows why we have not been contacted. The other items we paid for (couch/night stands/rugs) are somewhere with an estimated 9/21 arrival but no one know why it is taking that long. We purchased a dining table at Rooms to Go that was also delivered on 8/28 intact and professionally done. Totally different experience.

Purchased a set of sofa. . After two weeks no longer good very bud quality. When we seat on the sofa we go it sinks..call them they said they can't do anything about it.. I spent almost $2000.00 for this trash of sofa.i still not happy with them ..i saving to purchase other set from other vendors.. my advice to you don't. Shop from them.. furniture are poor quality.. and if CONPLAIN they don't care.... take your money to other places. I made the purchase around this date but I called them around two weeks after purchase them.. and they refused to help me.