Living SpacesReviews of livingspaces.com

Slow delivery, so slow. Unhelpful customer service

Was given a false delivery time multiple times. Took off work and moved all furniture out of space for item to never be deliver. Called and was told the item was never even loaded on to the truck and all communications I received were wrong. Missed work for nothing and still waiting on item. Never buy a single thing from Living Spaces.

Living Spaces is Lier!!! NEVER EVER GO there! It's really a waste to give one star.

Same as what everyone else is saying, POOR customer service. Horrible delivery service. Laura (team lead) was absolutely no help, disconnected the call when I wanted more help. Managers are no help and do nothing right. Installers came in and did a half ass job. They have ZERO control over delivery service which is bad.

Living Spaces doesn't even deserve one star these days. We had furnished a good deal of our home 7 years ago with Living Spaces, and were very satisfied. Therefore, we were confident in using them again. WHAT A DISASTER. Here are a few of the issues: - The custom-order couch arrived in the wrong color. They said the colors shown on the website are "automations" and therefore not real. What? - Much of our furniture arrived broken. Not only a problem for that piece of furniture, but it ruins the entire set . - The customer service is APPALLING. No accountability, no follow-through. - Our order was about $8500, and they sent a bill to Synchrony, their finance company, for $10200. You would not believe the fight we had to endure to rectify that. Synchrony is a whole other debacle of a company, but they ultimately agreed that Living Spaces had falsified the amount. Unbelievable. DO NOT PURCHASE FROM THIS SHAM OF A STORE.

I can’t begin to tell you how disappointed I am with your store. We are long time customers but will never step foot in your store again after our long, frustrating and extremely unpleasant experience. We have tried for the last 3.5 months to get a problem with an adjustable bed frame resolved. After going back and forth between the store and the warranty people and after being told the frame was not repairable (yes we made the mistake of buying the extended warranty) we finally were told to go pick out a new frame. We get there and we’re informed that the frame we purchased just 2 years ago is no longer being made (I assume it’s because it’s a piece of garbage that stopped working after 2 years). So we pick out the one that we’re told is comparable, which is exactly like the one we had btw, and we are then told that we owe $158 difference. So, we paid over $200 for the warranty that is basically useless and then we had to pay an additional $158 to replace our faulty bed frame with the exact same frame that now goes by Revive 3.0 instead of Revive 3000. So now we are out almost $500 at this point on an item that should have been replaced 100%. If LS carries products that are that faulty they can’t even last 2 years they should get a different vendor. Stop making your customers pay for your bad decisions. If I could use negative stars I would. Shame on you LS.

Worst decision ever! This place is a joke, I ordered a simple dining set over a month ago. I could never get the status of the shipment, finally given a tracking number, put that in on their website, and it says it’s no longer in their care. It is now with UPS. I called UPS they don’t even have any tracking numbers that would be associated with my dining table from this place. I called living spaces back and got the rudest employee ever who said their shipping company picked it up and once they have it it’s out of their hands they don’t know anything about it and can’t be of any help. Let me first mention that the package is not with UPS like their website says in the staff told me well it’s just a glitch in our system that it tells everybody. Their packages are with UPS but it’s with some other shoddy company called pilot. Now I have called pilot several times, and they could not find my table and as of this morning I am told oh it’s in Ohio. We don’t know when it’ll get here don’t bother calling will call you. Terrible all the way around! Writing bad reviews on every platform possible. I should have done better research.

If I could give 0 stars I would. I ordered furniture about 5 wks ago. I went to the store and the person that helped me was very helpful and knowledgeable. I felt comfortable to place my order and was told to expect it to arrive in warehouse in about 5 wks. I called to today to customer service to confirm that it was ready for pick up and to check on status. The customer representative repeatedly told me they could not help me without a delivery address. I had provided him with my order number and told them it wasn't being delivered to my home, it was being delivered to the store. I tried to give them my home address and they said that was not on file. Which again I told them this from the get go as the plan was always to pick up my order from the store, the delivery address listed should be their store. The customer service rep hung up the phone on me when I asked for their name and to speak with a manager or someone who could help. Their solution was unacceptable to me as they wanted me to drive up to the store in person to check on status of my order in person. After being hung up on, I called back and asked to speak with a manager, which was a waste of my time. The manager, Hilary, defended their employee's actions and tried to justify their actions as "they were just doing their job". Yet somehow the manager was able to confirm product was in warehouse. I'm seriously contemplating cancelling my order and continuing my search for furniture elsewhere. Seriously disappointed.