Living SpacesReviews of livingspaces.com

We placed an order at the end of November, waited for it to be made several weeks past the promised deadline and on the day they finally set to deliver the item the Townehomes unit number was suddenly no longer in the system. Customer service was useless and just made excuses saying it was not their fault that even though my husband returned the drivers call within 15 minutes that we would have to wait 24-48 before being able to so much as RESCHEDULE THE DELIVERY and when I requested to speak with a manager the cs agent told me there where none available and I would need to wait for a call back. That could also be 24 hours. Meanwhile I already removed my old furniture and have Nothing to sit on in my living room. Maybe don’t bother if you work or have any kind of a schedule because they certainly don’t have respect for your time.

I wish I had read other people's opinions before I bought from living space. I'm feeling very bad because of the time and cost and the bad feeling I have now. We bought furniture for living and and dining room in November 2023 (855 Broadway,Millbrae CA). We received a broken Dining table and chair( after the following up they repaired it), a damaged Coffee table and after only one month fabric of the sofa is pilling out and looks like 100 years old Sofa!. After I sent The pictures to them they said that this is completely normal and that's what it is! I feel very sad and regretful about this purchase, especially now that I have read other people's opinions. I will share with everyone my opinion about living space. It has low quality furniture and don’t care about their customers , it seems The 5 star reviews of the official Site for this Sofa is fake,how it's possible someone wrote a 5 star review for such a low quality Sofa! The model of Sofa is (Calais Vanilla 112" 2 Piece Sectional with Left Arm Facing Chaise).I will never shop Living Space again .

This has been one the WORST experiences I have had!! Spent half a day in the store (Cibolo, Tx.) picking out the things I needed/wanted. When placing the order with the employee, I was VERY PRECISE and CLEAR. I even took pictures of EVERY single item I wanted. Almost $14K later, I get home and notice that one of the mattresses was not on my order. Called, put it on the order and paid AGAIN. Had to wait a month before my delivery date, Delivery date is finally here. A couple hours before the delivery, I get a message that my rug is not being delivered. Why wait until the delivery date to inform me of this? Delivery was going well. I'm waiting for one of the beds and my dining set to be brought into the house. Delivery guys tell me that is all they have for me. Called in again to see what the heck happened to my other items. Come to find out, once again, the employee did not even put them on my original order. The missing bedroom furniture is what I ordered for my Grandson, who is coming to my home in 2 days!!@!!! I REORDER the bedroom furniture, the woman tells me that it will be delivered TONIGHT. Between 6:00PM-12:00AM. (she repeated that delivery time frame SEVERAL times!) I'm annoyed, but happy that it will arrive before my grandson gets here. Fast forward several hours, I get a EMAIL saying that I need to schedule my delivery. Do what?!! It was NEVER scheduled. Also, had to REORDER my dining set which is supposed be delivered at some point tomorrow. I am not holding my breath. I called customer service and got the total BLOW OFF. He told me that he would call be back in 10 minutes. It has now been 45 minutes. I called customer service again to speak with the manager of the Cibolo store. I was told that she would relay my message. Yeah, right. So now, at this point, I have spent $17,726.19. Unless you can put the actual furniture in a truck and drive off with it, DO NOT order anything from this place. It has been a complete nightmare. Beyond stressful. I wouldn't even call what they have "customer service", because it has been made perfectly clear to me that they do not give a damn and obviously do not know what the heck they are doing. If it was possible, I would give them ZERO stars. Disgusted with this whole experience.

Don't waste your time or money! They don't back up there product the warranty is a sham management won't do anything if you have a problem just save yourself the headache.

Joke of a company lol Bought the Shuffle couch. Waited a month for it to come in time for Thanksgiving. The wrong colored couch came. It wasn't even slightly off color. I ordered a linen-colored couch. I was delivered a green one. Living Spaces and RXO had over a month to check the tag and you're telling me no one did? Refused delivery and contacted customer service. Was routed to a manager, Selina, who did not take accountability "there was no way we could have caught that!". Selina placed another order for the right-colored couch. The delivery crew came again the next day with the same green couch. Told the crew to just get rid of it as I already had a new one coming in and I already denied delivery. Selina e-mails me the next few days saying she's canceled my replacement couch. Like what? It's not the customer's fault that your logistics is shotty lmao. She showed no remorse for ruining my holiday. I feel sorry for anyone who is giving Living Spaces their money.

HOPE YOU DON'T NEED CUSTOMER SERVICE!!!! I had the worst customer service ever! I was told the swivel chair I purchased did not require assembly. It arrived and guess what - I had to assemble it. THEN the hardware needed to assemble it was not in the box. MANY conversations later, it was a week for me to get the simple 4 pieces of hardware to assemble it. Then that hardware pack wasn't even complete and had to improvise anyway!! There was NO URGENCY for them to make this matter right. When something is wrong, jump through hoops to make it right!!! I'm making it my mission to turn anyone I know away from shopping here.

Once in the delivery stage, it feels like you are not their customer any longer. Their carrier for my delivery, RXO, is a joke. Living Spaces is solely responsible for this. I had to pay a $49 and change in a restocking fee for cancelling a sofa order...OH, by the way, a sofa that I couldn't get anyone from either side to tell me when I could expect to receive it. Ridiculous policy, considering their carrier of choice, RXO in my case, literally couldn't deliver on their end. Living Spaces and Living Spaces only, is responsible for this crap show. Spend your hard-earned money elsewhere.

One of the sales agents wanted to brag to me that she had spent a night in jail when she was comparing the firmness of a couch to the prison slab she slept on. pretty unprofessional and crude approach to just about anything. Another sales person reacted so viscerally to my use of the word Trump that she said, please don’t say that word again… I reminded her that I used the word Trump as a verb when I was questioning if the extended warranty would “trump” the manufacturers warranty in a certain time. And for certain issues… this type of unobjective inappropriate injection of her politics into my situation as a customer is utterly repulsive. I wouldn’t take a couch from living Spaces if you gave it to me for free, because dealing with the personnel was utterly ridiculous