Living SpacesReviews of livingspaces.com

Designed our great sectional we were so excited but when it arrived they had one pice that was navy blue. I called customer service and told manufacture made the mistake they have our one piece & said they gave me $198.16 credit for the inconvenience. I called back and spoke to someone who couldn’t even find anything on our missing piece. Come to find out they decided to cancel my order 3 days before I called but yet no one picked up the phone to tell me they gave us our money back on that piece & our order was canceled. When I called I-spoke to a customer service she told me I refused the piece excuse me …..it was a completely different color do not tell me I refused instead say since WE delivered the wrong one then said I need to come to store to order that piece but I live over an houraway so she said she could do it over-the phone or email so I“think” it’s all set to maybe get our last piece after going on a month now they did say they would pay to expedite it!

"I had a horrible experience at this furniture shop. The furniture was poorly made and overpriced. The staff were rude and unhelpful, and the delivery was delayed multiple times without any explanation. I would not recommend this shop to anyone looking for quality furniture."

We bought a leather lounge suite in October 2023 from Living Spaces. By December we noticed the discoloring on the sofa. In January I filed a warranty claim. The response was: The suite has been discontinued so they cannot replace the damaged sofa and was offered to pick another sofa THAT DOES NOT MATCH MY EXISTING SUITE. On my request that I would like to have a refund for the sofa as I do not want a mismatch hodge podge I was refused. The only reply to my refund request was that I should have claimed it within 7 days. The damage to the sofa did not happen over night it was a gradual process. My advice to anyone shopping at Living Spaces: run for the hills. If I could leave a zero rating I would.

Despicable customer “service” DO NOT DO BUSINESS WITH LIVING SPACES! They have off shored their entire customer support and these folks have no idea what they are doing! They do not have up to date information but they try selling their little bits of bad intel and they do it with an attitude! Shop in the US with US based customer support! There are reasons why “off-shore” leaves a bad taste in your mouth…Living Spaces is inventing new ones!!!

I would not purchase a pillow from LivingSpaces - ordered a couch $1400. It began to fall apart within a month and pill. Now, it’s a disgraceful lump in my living room. Trying to reach anyone at LivingSpaces customer service or apply the warranty - not gonna happen. It was a sad lesson in frustration. In fairness - I was warned that the quality of their products was horrible but needed a couch. I have purchased furniture from Big Lots, Target, IKEA, Costco and Kmart that have had better quality & longevity of 20+ years. I should’ve kept the couch I had purchased from Costco prior to this trash. I get mad every time I have to walk into the room. Save your $ and don’t shop here.

We had bought furniture over $10k from Living spaces. The stitching for base cushions on the main couch is coming off. We reached out to online support thinking it might be easier than talking to people, and uploaded all the pictures. Many weeks went by, and there wasn't any update. After calling the helpline number, getting to know that my case was close long back, as it passed the 1 year deadline. They didn't even had the courtesy to call me or even send an email updating me. I requested the agent to help reopen the case but they didn't listen. I asked to speak with a manager and was put on a list to be called back. Eventually I got the call back from a manager but she was also reading the script that products older than 1 year are not covered. Stitching is the most important piece of furniture and they even don't want to help out. I asked if you can at least repair it for additional charge, that also they are not ready for. Totally worth less products, and way worst support.

What a garbage company! Beautiful commercials though. They make it seem like they are there for the customer experience and they are until you actually purchase anything. Once it’s home they brush you off with no regard to any sort of satisfaction. Now I sit in an extremely uncomfortable chair they seems to failing more and more each week. Buyer beware!

Don't purchase any protection plan. It's money down the drain. They send you in circles wanting you to give up then when you get back and try again they don't help. Shop elsewhere. Thanks for nothing supervisor Alex.