Living SpacesReviews of livingspaces.com

Living Spaces has poor customer service! I purchased a sectional w/chase. I checked reviews and seemed. Once we unpackaged the sectional and sat on them, I was disappointed. I know it was my responsibility to check return policy, however I didn’t and being that I was disappointed with the product, I thought it would Be a smooth return transaction. Unfortunately I called passed the seven days, so yes I was repeated continuously about the return policy. However none of my emails had the original receipt where it states clearly the return policy, nor did I receive any receipt upon delivery. Instead of saying “ I understand, this is our policy (only one time) but let me see what I can do” which the rep did, however at the end of call he kept repeating the return and how surprised he was to know that they granted my refund of course with fees. I will never return to this company for any purchase. I told the rep he needed to work on his skills. Be more understanding.

I paid for a 5 piece sectional as advertised and because they suggested it’s a system glitch on their end I received only four pieces and was told I can purchase the additional console. This is not acceptable considering I paid for what was advertised and should receive what I believe I paid for,

Having gone through BBB to complain and seek a remedy, which Living Spaces committed to do, guess what? Just like their pathetic and rude customer service, poor delivery and less-than-Ikea-quality drab furniture, they reneged and never sent the $400, non-expiring gift card. I will continue to write poor reviews of this joke of a business and tell anyone who is thinking of shopping there to avoid like the plague.

Living Spaces is the equivalent of the Dollar Store in terms in quality. “Oh wow, what a bargain!” you’ll say. Once the item (bed foundation) is delivered, you’ll quickly discover… that it’s not (in this case, size) that was ordered. And even though you contact them within two hours of realizing it's not the right size, and their policy says you have seven days to exchange the item, they will tell you that it can’t be refunded or exchanged. Ironically, if I had ordered it through the vendor direct, they would have exchanged it…for up to a year after purchasing it. Wish I would have read the other reviews about this company before ordering.

I order queen size bed and a Kali king headboard came . I ask customer service if they can return it and I’ll just order a new one so it will come faster . They said that they will charge me for re stocking, return, and pick up fee. Are you F@cking serious? Really?. It’s not my fault that they send the wrong one. I have to wait 1 more week to get my bed .

In February 2024, my wife and I purchased three lamps from Living Spaces located in Menifee, Ca. We brought the lamps home and waited for a bed room set to be delivered before setting up the lamps. Within a few days, the clear switches began emitting bright sparks when turning the lamp on. One of the lamps began flickering and we could hear a very noticeable sound of electricity arcing due to the switch shorting. We contacted Living Spaces and was told we were screwed as they have a seven day return policy and we have to pay a 10% restocking fee. This is ridiculous when we are talking about a line of products (Buffet Lamp - Farmhouse Antique Bronze) and all three are defective and pose a serious risk of shorting out and potentially causing a fire. This is a product safety hazard, yet Living Spaces does not care. We also went back to the store where we purchased the lamps, and the manager we spoke to (Jasmine) basically said we could go kick rocks. Never buy anything from Living Spaces as what they sell is cheap Chinese junk. They don't care about their customers. They just want your money.

DO NOT PURCHASE ANYTHING FROM THIS SHADY COMPANY! Worst customer service ever! We purchased over $11K in furniture from this company and were talked into their awesome 5-year warranty that was supposed to cover "everything and anything". Well, we just contacted the Warranty company for the first time to file a claim due to the middle armrest on one of the sectionals being loose and hanging down. After sending pictures and wasting hours on a chat with the warranty company, they refused to honor the warranty on our couch without even so much as an explanation. We contacted Living Spaces directly to see if they could help. A manager from Living Spaces returned our call and said they too could do nothing. I cannot stress enough not to purchase anything at all from this company. They are dishonest and extremely poor businesspeople. Shame on you Living Spaces!!

The people in the Vista California store were wonderful. Corporate Communications ABSOLUTELY SUCKS!!! They only give you one phone number which is to a place where the operators cant really help you much. They will give you no other phone numbers for corporate or even the individual stores. You have to drive back to the store to talk with anyone to solve an issue. I had a big problem where they cancelled my pick of an item that was to be returned TWICE. I told them I was leaving town the next day and they said they would arrange to pick it up when I returned. They told me my $750.00 refund could not be issued until they received the chair. I asked for someone else to talk to about going ahead to issue the refund right away since it was their Fault. They said they had no numbers for either Corporate or the any Store. I had to empty my car that was packed for my trip and take the Chair back to the store myself. I am 71 years old with a Bad shoulder. . I was planning to buy a different Recliner with Living Spaces but after this crap I will never do business with them. Too bad because their store employees were wonderful. Even the store employees are not given any numbers for issues. This is NO WAY this should have been a problem. I guess the Executives want to collect their Salaries but not deal with Customers.