Living SpacesReviews of livingspaces.com

The first delivery never called..when I checked it wasn't even scheduled. Finally got it . Second order sales people said 4 to 5 weeks. 5 weeks up and now they said up to 2 months!?

Went in to purchase a bunky board and a box spring and was met with less than good customer service. We went right into the sell transaction with no questions asked. I didn’t realize that they don’t have those on the floor to look at but I wasn’t even offered to look at a digital image or ask any questions. Then we discussed delivery and I realized I wanted to change my delivery date and she said it was too late - and then laughed about it. At this point I should have canceled the order but I think I was just in disbelief. There are more than enough retailers to choose from and Living Spaces is now off my list due to this experience.

Shopping and picking out our furniture was fairly easy and a great experience. Getting our furniture fixed after it was delivered is a totally different experience altogether! Customer service is horrible! We received a broken chair that was custom ordered. Another custom order chair had a black mark on it. And our set up and delivery that we paid for didn’t set up our electric couch correctly. We have to wait over a month to have a technician come out to take a look at our furniture. I am thinking by the time they come will be out of warranty to get our glider fixed. If we would’ve known the customer service would be this bad we would’ve gone to a different store to purchase all of our furniture.

We made the mistake of ordering a couch online. Reviews were 4.0+/5.0. "Comfy". Seems like you can't really review the furniture/product though LS. You can only review the experience. We paid over $1K for a small couch. It is HARD. Mini sized. NOT comfy AT ALL. I should have heeded the warnings. I can't even find where to review the product on their website. Sorely disappointed, hoping we can return in the 7-day window. Know they are going to make it a MAJOR hassle.

I ordered a couch and a chair. I specifically looked to make sure my doorway would be large enough because I live in a mobile home. The information they provided and confirmed said the doorway only had to be 23 in wide. My 35 and a half inch door is not wide enough to allow the couch in. And since it's an 8-ft couch and a 7-foot door you can't stand it up on end and rotate it through like I could the chair. When I called and questioned them about it they had me send pictures of a tape measure measuring my door and then told me they had talked to a manager and got a special exception that I could return it but I only had 24 hours to make the decision. At that time I hadn't even tried to get it in the house yet because I was waiting on help to arrive. Overall very unhelpful and unpleasant experience and it took 3 weeks to get my stuff. I will never do business with them again. I donated the couch to charity

I use to love living spaces a few years ago. Bought a lot of stuff from them. They had these one time buy items that were amazing and a great variety of furniture and such but now it’s the most generic crap that’s overpriced it makes Bobs discount furniture store look high end. I couldn’t be more disappointed from what it was ( awesome) to what it s now ( crap). Can’t ever recommend this place any more and I certainly use to

Beware of the 10% "restocking" fee. We ordered an expensive chair, paid for the "care plan", and delivery. The chair ended up being too big for our small room and I called them back immediately. We lost $300 on that for delivery and pick up ( I actually understand these fees) , but then lost an additional $125 to put it back in the warehouse! Doesn't make me want to ever go back!

The sales help is great if you find an experienced one. The Customer service is also good. Unfortunately, the quality of the furniture is lacking. I have had broken legs, cracked drawers dings and scratches on about half the pieces we bought. They exchanged it but some of the new pieces are worse than the original. The furniture gets man handled being loaded and some comes in that way. Poor QC at the factory overseas and then no checking before shipment. It's been a major hassle. In their defense, stuff I have bought from Walmart, Wayfair and even Furniturologie with a $2300 table have had major qc issues. No one cares or has pride in craftsmanship. Sellers just flog stuff out.