Living SpacesReviews of livingspaces.com

This is one of the worst corporations that exist. Buyer beware that everything in the store is on “display” and only a showroom. If you find something you like, do not fall in love with it because you cannot take it out of the store. They will state they have to order it and it will be shipped. That is only if the item is not backordered. As a consumer, I cannot think of anything more frustrating than wanting to purchase a product being sold and being told I cannot walk out with it and/or that it is backordered with no delivery date in sight. I truly hope the CEO of this franchise reads this and knows that buying their product is similar to having a car lot full of vehicles, but you cannot buy them or even order them. It’s just a showroom

So easy to buy, so hard to get. we scheduled a delivery 2 weeks in advance to take the day off work. they didn't show and gave us nothing but excuses and now want to reschedule during another work day. we will lose half the price of the sofa in lost wages. will never buy from living spaces ever again.

This review is for their delivery services. I spoke to a rep in-store and called living spaces to verify they could deliver on weekends. Then they hired a 3rd party delivery company that only delivers Monday's and Wednesdays with a window from 7am to 8 pm. Not everyone can just leave work, or just has "someone 18yrs of age" to be around to accept the delivery. Additional, because they said it was custom made, I can't return it so they are just going to deliver it. So I guess here's hoping I get my couch? I would not recommend or would not trust the employees who work in their service line as they all said different things and made what should have been an easy experience a difficult one.

ABSOLUTE NIGHTMARE – Delivery Disaster + Completely Useless “Customer Support” I ordered furniture from this store expecting a normal delivery. What I got instead was a complete screw-up and then zero help when I tried to fix it. They delivered an incomplete order and overcharged me for a rug that they refused to credit, even though, I immediately contacted them. What followed was hours of hold music, automated replies that solved nothing, agents who clearly didn’t care, and the same copy-paste excuses over and over. No one took ownership. No one offered a real solution, even though the obvious refund of the overcharge would have been the simplest. This is not a small inconvenience but wasted time, money, and pure disrespect. Their customer “support” is a black hole designed to wear you down until you give up. Do not order from here unless you enjoy fighting for basic competence. Worst furniture delivery and support experience I’ve had even though I have spent thousands of dollars at Living Spaces. Never again.

This company has absolutely terrible delivery service. I placed a large order for multiple pieces of furniture in late July with a scheduled delivery in early September. They indicated that all items would be available on the delivery date. One day prior to my delivery they call to inform that a 3 items would not be delivered and provided no update on expected delivery date. When the truck arrived the next day, they were missing two additional items including part of a bedframe. They left the bedframe unassembled due to the missing footboard but marked the delivery as complete. When I called Living Spaces to inquire, they didn't realize the piece wasn't delivered and informed me that it would take another 4 weeks to get the footboard delivered. Meanwhile, the other 4 pieces that weren't delivered were pushed out between 2-6 weeks. This is terrible customer service and I won't ever be shopping at Living Spaces again.

Buyer Beware. I purchased a sectional and was talked into purchasing the extended warranty for the main reason being the extra $400-$500 | spent for it I would receive a credit for that amount at Living Spaces if no warranty claim was made. So apparently an email was sent to my wife and with the large volume of emails she gets it was overlooked. I think they need to change their policy like Gift Cards that don't expire. Seems convenient for them and not sure how the email was labeled or if it was even sent.

I ordered a sofa on July 29, after first seeing it in the store. The store employees told me that the sofa was in stock and available to order. It was also marked as “in stock” on the website. My delivery was scheduled for September 18. On September 18, I received a message saying that my order would be delivered on September 22. Then, on September 20, I received a notification saying that some part of the sofa was delayed and that I would have to wait another 14 days. Customer support then blatantly lied to me, saying that the sofa had not been in stock when I ordered it and that this was the reason for the delay. This is an absurd way to treat customers. I don’t understand why you would say the sofa is in stock if it isn’t. This is the first and last time I will order anything from this chain.

Bought a $3,800 recliner sectional sofa 1 year ago with the Care Free plan. I filed a claim because the recliners wont go up straight and the cushions have broken down so much you roll off the couch and the cushions get stuck in the recliner because they are so thin. I filed a claim and uploaded pictures to Care Free plan. When I didn't hear from them, I called only to be told they closed the case for no reason. They said if I cancel the warranty, the store will refund the sofa. I said I would be stupid to cancel the warranty plan until I got a refund even though she said, "I guarantee they will refund your money". I filed another claim. When the tech came out, he twisted and bent the recliner mechanisms worse than before. He finally said he had to order parts and would come back. He turned over the cushions so now you fall back into the couch. Weeks went by again, and when I called, they said they won't be doing anything because its normal wear and tear.... even the damage their tech caused. Care Free is in the Philippines. When I asked for someone in the US, I was told they do not have anyone in the USA. I went to the store and they suggested I call Corporate knowing you can't call any stores, even the Corporate Office. When you call, their customer service center is in Guadalajara. The only thing in US is the stores themselves. Once they take your money, they wash their hands of you and offer NO assistance with issues or the worthless Care Free Plan you purchase. DO NOT BUY FROM LIVING SPACES!!!!!