Living SpacesReviews of livingspaces.com

Do not buy furniture with the Carefree Plan. There is no live person to talk to, and the overall experience is frustrating. I’ve also seen many similar complaints in customer reviews. Once you buy your furniture, there is a strict 7-day return or exchange policy. Even if you barely used the item, if you later realize it causes back pain due to poor sofa construction, no one seems to care. The manager gave me his business card but did not respond to my emails for weeks. We purchased the Carefree Plan and were told we could cancel within 60 days. However, there is no live customer support and no easy way to cancel, despite what was promised. You need to start the cancellation process several weeks before the 60-day deadline. Be aware. Common Complaints Frequent claim denials - Customers report claims being rejected for technicalities (e.g., damage labeled “wear” instead of “accidental”) Slow or difficult customer service - Long delays, app-only communication, and trouble reaching a live agent Strict reporting deadlines - Complaints about 30- or 60-day damage reporting windows causing denials Pet damage not covered - A frequent surprise for buyers despite sales claims “Feels like a scam” sentiment - Multiple reviewers use strong language criticizing fairness and value

Agreed. I WILL NEVER SAY A GOOD THING ABOUT LIVING SPACES. Hours started when we tried to return something within 24 hours of its receipt and it cost us $700 to do the return. The next red flag went up when just a few months after receipt we tried to return a table that had the top surface flaking off. They called it “normal wear and tear”! What a ridiculous company customer service is obviously not anything they are interested in.

Purchased my Furniture on 12/28/2025 was informed Delivery was going to be on 1/24/25, Delivery was on time and very nice people that came in unfortunately the items did not come in the specifications my husband and I had discussed with sales person at time of purchase, Order was cancel and had to drive over 45 min from home to nearest store to reselect items was informed by Managers and supervisors that since there was an issue with order my new selection would be deliver within 0-3 business days and off course that didn't happen My husband and I have been with no furniture for over an Month now and have to wait again for another week to get our items all you get from them is Sorry. I was told I was going to get a call on Sunday by Manager Rudy who assisted me on selecting new items and that didn't happen I'm still waiting on that call. so to say the least this has been the worst experience buying Furniture from such a Hi star review store. I recorded all our experiences at store and by phone will be submitting a complaint to BBB even though nothing might get done but the negative impact will be there and that is what matters

They are selling items they do not have. When they admit they have know idea if or when they will be able to send you the item they still refuse to give you a refund. They even suggest you send the item (the one they never sent you) back for a refund and you pay all the shipping. DO NOT BUY FROM THESE PEOPLE.

I bought a $6k living room set and paid cash in full. My new furniture was scheduled to be delivered on a Tuesday, and I was supposed to be contacted on Monday for the delivery window. I didn’t hear from them, so I called them at 5:30pm. I was then informed that something weird happened to my account and it showed I had an $8 balance. Since there was a balance, they cancelled my delivery without notifying me. They acted like they were doing me a favor for taking care of the $8 balance even though I have a receipt showing paid in full. Then they refused to deliver on the scheduled day. I had made arrangements with work to stay home to receive the furniture and scheduled all my appointments for the rest of the week. As I was on the phone with them, my current furniture was literally being taken out of my house going to a family in need. They tried to reschedule for a day I had other appointments. I explained everything to them, yet they couldn’t deliver on the scheduled delivery day. I canceled the whole order. Of course, I will have to wait 5-7 business days for a refund, but to me, it’s the principle and lack of customer service. They didn’t own up to their mistake. This is my one and only experience with them and will never step foot in their store again.

Simply awful. Bought the item with delivery and they insisted I needed to have it delivered on a holiday Monday so I came to the office specifically for the delivery. Then I get a text that it needs to be picked up. No way to reach the store to discuss (of course).

I purchased the sofa that is very cheaply made and uncomfortable. I asked if they would make an exchange. I was told by Lizzie they would for the equal value so then I spoke with Rojer, who then spoke with his supervisor and was told they would not because I went over my date. They delivered the sofa and told me I had to be home to sign then delivered it ahead of time and just threw it into my porch area and there was nobody home to sign for it. When I came home from work it was there. I don’t know how they made it in because it was locked. Needless to say they will not work with you after they sell you cheap furniture. Be careful where you shop.

Ordered a leather chair. It came with a damaged frame and damaged leather. They said I could exchange it for the same chair. Then they said it would not be in stock for over 30 days I said I could wait. They said over 30 days violates their exchange policy. I said it is not my fault the chair came damaged but no they do not waiver even if it is their fault. So I said give me a refund. They refused to refund the $100 delivery fee. Again absurd horrible customer service. They said I could wait the 30 days, order the same chair and pay again $100 delivery fee. Worst company, poor quality furniture, zero customer service I will never usethem again