OuterReviews of liveouter.com

The stain used on the teak furniture transfers to the cushion covers and does not wash out. Considering the cost of this furniture I am disappointed and do not recommend.

Horrible, ordered couches 8/11. Have never received them. Multiple emails with expected shipping dates that have come and gone. No one answers the phone. REALLY FEELING LIKE IVE BEEN SCAMED

Stay away from this scam. There's a reason why you can't find reviews anywhere and can't write your own review on their website. Everything on their website is rated at 5 stars. That should've been enough warning. We ordered a 2 seat sofa 7 weeks ago and after countless automated emails telling us that our order is almost here before saying it's delayed again our order is still not here. Phone calls didn't help either. They also charge a significant amount just for the delivery. What a loss of prescious time and effort. We will be disputing the charges if they don't refund soon.

I really can't say enough about how poor the service experience is with this company. Three months after placing my order I still do not have the furniture set I ordered. What I do have is 3 different deliveries that all came with damaged pieces; 11 extra cushions that I have had to find space to store awaiting pick-up; an entire set of multicolored cushions - none of which are what I ordered - and the need to now physically change out all the cushion covers; and 3+ hours of my time contacting Outer customer service, counting and sorting cushions and cushion covers. They are barely apologetic and never proactively check back in to see if I finally have my furniture. I wouldn't recommend them to anyone and greatly wish I had gone with RH which was my other choice.

Customer service is fantastic on the front end they are lucky to have Lauren. Post sale you get bots.. for email replies up to 48 hours. No chat if you select existing order, one is sent right to email again in 48 hours. The phone number listed has no one that answers. Better to know this upfront. No way to reach management either.

Average quality product and the company has extremely poor customer service. I read all of the great reviews on the live outer website and was in belief I was going to receive a very high quality outdoor sectional couch. I think the couch is nice and of average quality (not very comfortable) but in no way worth over $6k. In addition to the product quality trying to reach their customer service is not easy. If you are an existing customer they force you to use email and their response time is either super slow or you get no response at all. If I had it to do over again I would have bought my furniture from a local patio furniture store. I wanted to leave a review on their website but I could not find a way to do so - they must vet the reviews prior to letting them be posted.

Spent thousands of dollars buying a sofa that gets dirty and wet. There is nothing special about it...just expensive and ship from china and cheap.

I order a personalized welcome mat from them and just because she didn't see my name or email, she going say I got scammed , that was her answer. But I know who and what I ordered.