Min K.
No status updates and very delayed
I’m very unsatisfied with the level of communication regarding the status of my shipment. I ordered my furniture on March 26 and it’s been almost 10 weeks with no update on estimated shipping timeframes or anything. Like other customers, there have been several emails back and forth with empty promises on how quickly the order would be shipped. I would really like to cancel the order at this point which is a shame because I really appreciated the design concept. I was willing to wait if the quality was high, but this is becoming unacceptable.
Response from OuterJun 5, 2025
We are sincerely sorry for the delays you have experienced. We recently switched to a new third party Distribution partner. We are confident that the new partner will provide a fast improvement in fulfillment timing, and help mitigate these delays. However, we sincerely apologize for any delays in communication, as we have made this transition. We see that you have been in touch with our team, and they have provided an update. We are actively working to resolve the issue you have experienced. Thank you for your continued patience and for being a part of the Outer community. We do appreciate you. We are confident you will love your sofa, and it will bring enjoyment for many years to come.