OuterReviews of liveouter.com

Echo the thoughts of others in that the customer “service” is atrocious. Only half of our package was delivered, after months of waiting. Then, when trying to find the missing goods, we’re given the runaround. For the expense, you’d think that you’d be given 5 star service but the indicators suggest this business is failing.

Outer estimated our furniture to be shipped a month ago. Their customer service is frustrating to communicate with—after many emails with limited to no responses, we finally got a shipping number that shows the furniture is not dispatched and is just now in a waiting to be picked up status that we were told multiple weeks ago that it was already in. For a premium price, we expected better and to at least have our furniture for part of the summer. Extremely disappointed and still unresolved

I gave this company so many chances to make things right, and 3 months later they still have not replaced a chair that was delivered damaged. The original delivery had multiple problems- missing rain covers and damaged items. When the rain covers were finally delivered they were the wrong ones. When the replacement chair was finally delivered (3+ months after the original order!) it was the wrong one. The customer service is responsive but can’t seem to get things right in a timely matter. Very much not worth the money.

Outer will claim to have an approximate shipping date for your furniture, that date will come and go. Our latest estimated shipping date was weeks ago, and Outer customer service is impossible to reach. They do not respond to email or phone calls.

It has been more than 2 months and we still have not received our furniture (the lead time was 3-4 weeks). Delivery involves multiple middlemen who have no idea what they're delivering and so cannot help you, and at no point in this entire process has Outer support responded to messages within the promised "48 business hours". Sometimes, they just don't respond at all. What makes this particularly galling is the premium price of Outer products. We've had a much better experience for much less money on purchases elsewhere.

We ordered our furniture on May 27 (under my wife's name - Monika D), with shipment date stated to be end of June. End of June has passed, but we haven't received any communication so far about shipment, delay, or otherwise. Customer service is impossible to get hold of, despite multiple attempts to contact. All we are trying to get is an update about the status of our order. Very disappointing for a company that sells a premium product.

Great furniture but HORRIBLE RIDICULOUSLY UNRESPONSIVE CUSTOMER SERVICE!!!!!

Have had a terrible time getting furniture delivered or getting anyone to response with an answer to as why my order is just sitting there pending pickup for 5 days & counting.