Lively RootReviews of livelyroot.com

The quality of the plant ordered was so healthy and my husband couldn't believe it's a pineapple!

The fern arrived well packaged and in great condition

My experience with their customer support was amazing. One of my plants froze, through no fault of the company. They offered to send me a new one or give me a credit. You can't ask for more that that!!

We bought a Thai monstera and just couldn’t believe how large and healthy it was when it arrived. It was beautifully packaged and honestly worth every penny. We are thinking about ordering another one.

Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots

The Lively Root customer service individuals are responsive, kind and generous. I wanted to order their eco pots to transplant the wonderfully healthy and growing plants they had provided last year. I asked if they could also include the light weight grower pots that fit inside. The grower pots have holes in the bottom that then drain into the eco pots that have no holes. They said yes, no charge, they'd be glad to include them. I then mixed up the size of the eco pots and received a delivery without the grower pots, as none were available in that size, a size different than the one we had discussed in the initial email before I mixed up the sizes. They then offered to upgrade to the original size, where the grower pots are available, at no charge, and sent a cost paid return label. All of this happened very quickly. The delivery was on Friday and I was able to send back the pots today, Monday. When those pots are received they will send out the replacement pots with grower pots. The email exchanges with the Lively Root customer service Staff were friendly, kind and helpful. Lively Root and their Staff are a breath of fresh air - excellent products and spectacular customer service!

I would like to say how helpful and how very thankful I am to Lively Roots for taking care of a serious issue with my “fabian aralia stump”

I placed 2 orders with Lively Root for my mother's bday- a subscription to a rare plant club and 4 african violets. Everything arrived quickly and the packaging is the best i've ever seen for shipped live plants (I order many plants/flowers online). The violets were big and healthy- they all looked great- except for 1. It looked like shipping just shocked it too much- which happens. I emailed customer service just to let them know that I wasn't sure we could save one of the plants- nothing more. I planned to keep them updated and if it died, I would reach out. They got back with me in less than 24 hours and refunded me for the 1 shocked plant. Their service all around has been of the highest quality- I will certainly be ordering more from Lively Root!