Lively RootReviews of livelyroot.com

Got a peace lily for Mother's Day. No blooms just a huge bushy leafy plant with holes in leaves. I called and emailed customer service several times. Refused refund, told me to give plant away. Dont buy from this company as they do not stand behind their guarantee.

I received a Chinese money plant as a gift. It arrived with a full blow thrips infestation…. Just unpacking the box in my apartment spread the little buggers to my other plants…. They are near impossible to get rid of so use caution when ordering from lively root. They guarantee & will replace plant but the damage was already done.

I bought two plants from Lively Root. They ship via ground, so 7 days later my plants arrived dying/dead from the trauma and cold of shipping despite their “ship hardy” claim. Not surprising given the huge holes in the single-wall box, and the “heat packs” were frozen solid upon delivery. Customer service credited me a single replacement plant, which supposedly “ships hardy.” The plant I chose could tolerate the cold, but the 7 days of ground shipping and frozen heat packs also led to the plant dying three days later. For reference: I own many plants of multiple varieties and none have died. I also have ordered from other online plant delivery companies, those plants arrived within 3 days, and none of those plants died after arrival (they’re still alive and thriving). I contacted customer service about all three incidents, no reply on the replacement plant, and my honest reviews of the plants with pictures were not posted by the company on their site. I do not recommend buying from Lively Root! Choose another plant delivery company who ship in double-wall boxes and with 2-3 day shipping if you want your plants to survive after arrival.