Alex
Never delivered.
Ordered a tree to be delivered ahead of a Celebration of Life event, and 3 weeks later still has been "unfulfilled." I even paid for expedited delivery. I had two chat conversations with customer service assuring me it was being processed...so very disappointed. Update: A full refund was issued and a very nice, professional response was sent accepting responsibility. They have also offered to send another plant as well...truly grateful. Upgrading from 1 to 3 stars.
Response from Lively RootSep 15, 2022
Hi Alex, we are very sorry about your experience with your first shipment! We appreciate you taking the time to provide feedback so that we can always strive to improve. We are glad that our Customer Service team was able to help you try to make things right!