Steph S S.
They made me feel like me and my baby mattered :)
I had ordered a variety of foods from Little Spoon, but my baby loves the fruit and veggie pouches the most. He gets one a day, and I was running low while waiting for my next order to arrive. I had always received a text notification when my order arrived, and it would always be on my doorstep when I came home from work. Recently, I was supposed to have received the package on Wednesday, but I didn't realize until Thursday late evening that I still hadn't received the box. I went online and it showed that it was delivered, but it clearly wasn't on my doorstep. I contacted Little Spoon and they were very helpful. They provided a photo of the delivery proof, and that's when I learned that the driver had delivered it to the mailroom instead. It had been an extremely hot week, about mid-90s every single day. By being in the direct sunlight in the mailroom, my package of pouches did not survive. When I opened the box at home, the pouches were barely cool to the touch. I was obviously not going to feed my baby something that had been left out in the sun for much longer than it was supposed to have been. I was so distraught and disappointed by not being notified of the delivery. I contacted Little Spoon, and they made me feel like I mattered. They shared in my disappointment and grief, and without any trouble, they sent me another box. I had to wait a week for the next shipping cycle, which was fine, since I managed to space out my baby's treat without too much fuss. I worked with Joy, who to her namesake, had been a complete Joy to work with. She made me feel seen as a working mother who had wanted to make sure that her baby received quality food, but the delivery aspect had fallen short of expectations, as well as past experience. She had taken my sour situation and turned it into a sweet solution. :)