Joe
Sent it Back
I was very excited when I spoke to the sales man about your product. I have a 20% hearing loss from being in construction. upon receiving the hearing aids I had a few questions on installation into the ear. having to do with a piece of plastic that was attached to each ear piece but not shown on the instructions. it took 3 calls and about 20 minutes to speak to someone. they told me it was an optional support and that I could remove it. so I did.. they fit rather comfortably in the ear. turned them on and I could hear better. the instruction book was not user friendly on how to adjust and start using them. I was told that someone would contact me to go over things and to check in periodically to check on my satisfaction.----- This never happened I played with them for 3 weeks still no call ---- I figured they didn't care , so I finally called them and told them I was returning the hearing aids. after that I , just for curiosity checked other reviews and they all basically said the same thing about service. therefore I am going elsewhere. thank you



