Lisa Leonard DesignsReviews of lisaleonard.com

Two horrible experiences without ability to contact or communicate on orders taking 2 to FIVE months to receive!!!!! The one piece received, the silver turned brown upon first wearing.

Ordered and paid for “non-customized” items on June 2nd….Nothing!!! No REAL response to my emails and no refund of $196.75!!! Looks to me like a SCAM operation!

Ordered Peaceful Heart Necklace on May 21,2024 …it’s now August 2,2024 and STILL no necklace and numerous emails!!! DO NOT ORDER FROM THIS COMPANY!!! It’s a SCAM!

Five months later…. Company still has not remade the charms. We are talking about three small charms! Not a big order by any means. Customer service is absolutely horrendous! If I did already own 11 other charms from this company, I’d take my loss and move on. I’m beyond disappointed, frustrated….

I placed an order on June 3. It is still "pending" according to the website. I have left 2 phone messages and sent an email. I have ordered many times before with no issues but I am extremely frustrated this time.

This company used to be great, but now?! I placed an order almost 2 months ago and still haven’t received it! You can call, leave messages, email, message them on Facebook etc and NOTHING! This problem is riddled all over the internet and social media, and so, I am not the only one! Finally had enough today and contacted my credit card company for a refund! BUYER BEWARE!! I’ve ordered from them multiple times thru the years, but NEVER AGAIN!!

It has been nearly 8 weeks with no sign of my order. This company does not respond to emails to customer support, nor do they answer phone calls to their company line. I am sent straight to voicemail, and they do not return messages. The worse customer service experience I have encountered.

Ordered something 2 months ago, have not e received it and not getting any communication from the company any more. Not the only one - lots of comments on the Facebook page. Used to be a good company.