Lisa Leonard DesignsReviews of lisaleonard.com

I have ordered multiple items in the past with no issues. However, I purchased a neckless July 18, 2024 for $143.43 for an event in August. I still have not received it. I have emailed on two occasions asking for a refund and have not received a reply or confirmation of cancelation and money refunded. They took my money on July 18th and I have not received my item (which I no longer need or want) nor have I gotten my money back. I will never purchase products from Lisa Leonard Designs again. Looking at the reviews here it seems they are doing this to multiple people. Taking people's money and providing no goods or services and ignoring requests for refunds is stealing.

Order placed 6/24/24 - two charms and a cuff bracelet. Order still not received. Emails to Lisa Leonard go unanswered, they don't answer phone and their chat feature doesn't work. I have been a long time customer and will not order or recommend them again. To say I am frustrated is an understatement!

Texting and not sending a valid email address has got this buyer so frustrated. One piece of jewelry is beautiful and the other piece looks cheap and not up to Lisa’s standards. I have sent photos over and over. It took over 2 months to receive the order and now that it came in it is not gift worthy, Ugh!

I ordered and paid for 3 rings for my wife's birthday, but only received 1. I ordered the rings almost 4 weeks before her birthday and they still arrived late. It took over a month to receive it and it wasn't even the complete order. The ring looks like it came from China in terms of quality. The communication and complete experience has been terrible.

Very slow service. I have bought jewelry from this company and my last two orders have been delayed beyond normal production times. I had another problem at the holidays. My order was not received before christmas and the website did not indicate it would be a month late for Christmas. I ordered a ring in early July and no word or confirmation of the order but my credit card was charged on July 10. I called to be sure my order was in order. I was told they are working on orders from late June. The customer service person said to wait another 2-3 weeks. This is unacceptable and it doesn't say anything about delayed delivery on the website. I would not recommend this company. I gave them another chance and I was again disappointed. These were pieces of jewelry for my younger granddaughters and it's hard explain to them why they don't have a present. I won't be using this company again.

I ordered in June and have not heard a peep. So disappointed. The jewelry I ordered was for a friend who lost her dad. So disappointed. Had really thought Lisa Leonard would capture the love - I was wrong

This this the most unprofessional business ever. I placed an order in June, a ring. It’s now August 6th and it still shows in production. No one answer, goes straight to voice mail, no one returns calls. When you email, the response is a formatted response, not referring to the order in question. I can understand delays, but the lack of response and or a way to contact anyone for help is bad. Canceling my order, which is sad as I really wanted that ring.

Never received order and contacted customer service multiple times. No apologies/no explanation for delay. Waited patiently for over a month. Ended up contacting the bank and they refunded my purchase for $199.34 and are contacting the company. Buyer beware