Lisa Leonard DesignsReviews of lisaleonard.com

Update after receiving response to review from LLD. Note that I wrote my original review in December 2024 and they are only now responding in February 2026. I sent 7 emails from late 2024 - early 2025 with no action. It took me filing a complaint with the Better Business Bureau for LLD to send me replacement items. So, on paper, they "fixed" the issue but not until I pushed which shouldn't be the case for a company that charges what they do for merchandise. I stand behind my original review. I do not recommend this company and I will never order from them again - even with the voucher they sent me - not worth the aggravation. (End of Update) If I could give ZERO stars, I would. I was sent defective items and after a few auto responses from customer service, now I have no response. You can call them but they have a recording that the only way you can contact them is through email or website chat (which, by the way, is a bot that is useless). I have sent back the items with a request for them to be remade and they were received (I have proof of delivery) but have heard nothing. And all I keep seeing on social media are posts from Lisa Leonard herself about her thrifting shopping days. Nice to know she's spending the money I paid for my items with zero regard for a decent product. I will be filing a report with the Better Business Bureau and I plan to share with everyone about NEVER ordering from Lisa Leonard Designs.

I ordered a Santa plate at the end of October 2024 and received the item with incorrect engraving at the end of November. I contacted the company several times and received only automated responses. I was finally contacted today (January 3, 2025, after Christmas) and asked to send a picture and they would generate a return label for me. I sent the picture and have not heard back. There is always next Christmas…but I will not use this company again and highly caution others! Very poor customer service!

**SCAM ALERT** NEVER ORDER ANYTHING FROM THIS COMPANY. THIS IS A TERRIBLE PERSON WHO IS USING HER SON AS MARKETING TO LURE PEOPLE INTO BUYING HER PRODUCT THAT SHE WILL NOT FULFILL. THEY WILL NOT RESPOND ON STATUS OUTSIDE OF A AUTOMATED RESPONSE. ANY YOUR ORDER ISSUES WILL BE DELAYED OR IGNORED.

I ordered from this company a couple of times a few years ago, and had a great experience. Things have really changed. I ordered a necklace for my mom's birthday that was a non-custom necklace. I paid $35 expedited shipping fee to make sure I received it before I traveled home. 20 day window, non-custom, $35 fee, and it still didn't arrive in time for me to have a gift. I decided since her gift was already late, I would order her a custom necklace that matched one I owned. No expedited shipping this time, and a package arrived on 11/18 - inside was only the chain only, no pendant. I reached out to customer service, received no apology, just a couple of form type responses, and after 2 days they sent me a mailing label, saying I need to return the chain that was sent to me, and after they receive it, we can start the process for a "remake". It took me 4 days to get the necklace mailed back (the email said I had 30 days from delivery), and today I got another stock email saying that since they hadn't heard from me in more than 24 hours, my ticket was being closed. ?? It feels like I'm working with cut and paste wording, no one has apologized for the mistake at all, and at this point it's becoming a Christmas gift. Hopefully this will get resolved at some point, but the order was nearly $200 and I'm so sad that this business is not treating their customers better. It used to be different.

First of all this is not my first time ordering from this company but I haven’t ordered from them in years. I ordered a necklace and though two discount codes were offered, neither worked. I reached out to the company…got a generic type of response back. They sent me another coupon code (for a lesser amount) so I went ahead and used that. This is a non personalized item and I haven’t gotten any shipping notification and they no longer have a phone number as of October 4, 2024. I’m afraid that I will never see my order and they don’t allow cancellations so that money is gone. Very frustrating.

I have tried multiple times by email to get my missing ring. It appears to have gone to NJ. I’ve emailed and they say they can work on it but no update. I ordered this in June and it was sent to an old address instead of my home. I’m disappointed and would rather have the ring but would take a refund also. It’s now almost the end of October. I really like my necklace ordered in August and delivered in August to the correct address.

If 0 stars was an option that is what I would choose. I ordered a mothers ring in may 2024 my account was charged and I have not received my purchase. I have made multiple attempts via email and phone and get the same reply each time! Just saddens me how irresponsible a company can be. I have made a similar purchase In the past maybe 5 years ago and 0 issue why now? Even their website has no place for reviews etc what are they trying to hide

The photo on website was deceiving and I thought I was receiving the chain pictured as part of necklace. I have sent so many emails back and forth as they refuse to send me the correct chain, exchange or refund. I also had to wait for weeks for shipping without my messages or emails replied to. Quality of item and service is very poor!