Lisa Leonard DesignsReviews of lisaleonard.com

Response from Lisa Leonard DesignsOct 23, 2025

Hi Chad, We’re truly sorry to hear about your experience and understand how frustrating this must have been-especially when ordering something so meaningful. To clarify, your order came in over the weekend, and we responded on Monday. And after checking with our production team, we informed you that the order was already in the shipping process and could no longer be canceled. Sorry about that! We later sent detailed instructions on how to return the order for a full refund, but it seems that option wasn’t used.🙏 We’re genuinely sorry for the disappointment and that we weren’t able to catch the customization error in time. ✅As a small thank-you for your patience, we’ve added $10 in store credit to your account. If there’s anything else we can do to help, please don’t hesitate to reach out to us at [email protected] 💝 Lisa Leonard CS Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Kimberly, First, we are truly sorry to hear about your experience and your frustration. It means a great deal to us that you have purchased multiple rings from us over the years, and we never want a loyal customer to feel disappointed. We would like to gently clarify that our standard warranty period is 60 days from the date of purchase. Under the name provided, we are able to locate an order from 2022, which would now be well outside of our warranty timeframe. In the past, we have occasionally offered repairs beyond warranty as a courtesy when possible. However, after several years of wear, certain repairs are no longer feasible depending on the condition of the piece and material integrity. Please know that this is not a reflection of unwillingness to help, but rather limitations in what can realistically be restored after extended use. We truly regret that this situation left you feeling unsupported. If you would like us to take another look at your case, we warmly invite you to reach out to us directly at [email protected] , and we will gladly review your options again. We sincerely value your past support and are sorry this experience has caused disappointment. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Nicolee, We sincerely apologize for the delay in responding to your review. We are truly sorry to read about your experience and the frustration it caused. Over the past year, we have made significant improvements to our processes, communication systems, and customer service response times. We take feedback like yours very seriously, and it has helped us continue to grow and improve. We deeply regret that your experience did not reflect the standards we strive to uphold. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Dana, We sincerely apologize for the delay in responding to your review. We are truly sorry to read about your experience and the frustration it caused. We would also like to gently clarify that we are a legitimate and long-standing company, proudly serving thousands of customers over the years. Feedback like yours is taken very seriously. Over the past year, we have made meaningful improvements to our communication systems and customer service processes to ensure a smoother and more responsive experience for our customers. As we are unable to locate order details based on this review alone, we kindly invite you to contact us directly at [email protected] with your order information so we can personally review your case. We would truly appreciate the opportunity to make this right and would be happy to send you a complimentary gift as a gesture of goodwill. We deeply regret that your experience did not reflect the standards we strive to uphold. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 19, 2026

Dear Candace, First and foremost, we sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience. Reading your message genuinely saddens us — especially knowing that this necklace was meant for such a meaningful occasion for your daughter. We can only imagine how disappointing it must have been to receive an engraving that did not reflect what you had requested. That is absolutely not the standard we strive for, and we deeply regret that this happened. We can see that the item was returned and that a full refund was issued once it was received back at our facility. While we are glad the refund was processed, we completely understand that this does not undo the frustration and disappointment you experienced. As a small gesture of our sincere apology and appreciation for your past support, we have added a $20 store credit to your account. It is simply our way of expressing that your experience truly mattered to us. Over the past year, we have continued strengthening our quality control and communication processes, and feedback like yours plays an important role in helping us improve. We are genuinely sorry that we fell short in your case and truly regret that your experience did not reflect the care we aim to provide. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 19, 2026

Dear Stephanie, We sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience. We are deeply sorry to read about what happened with your necklace, especially since it was intended as a special gift. A clasp falling off is incredibly disappointing, and we completely understand your frustration — particularly when you then had to go through the return process. We can see that your returned item was received and that a full refund was issued. While we are glad the refund was processed, we truly regret that the overall experience left you feeling stressed and unheard. As a small gesture of our sincere apology, we’ve added a $15 store credit to your account -simply as a token of our appreciation and regret for your experience. We sincerely regret that your experience did not reflect the care and quality we aim to provide. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 22, 2026

Dear Linda, We sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience. Reading your message genuinely saddens us. We completely understand how frustrating and exhausting it must have felt to deal with order confirmations, cancellations, shipping address concerns, and delays in reimbursement -especially when you were simply trying to ensure your gifts arrived correctly. Please know that while we do use automated messages to acknowledge inquiries, every customer email is reviewed and handled by a live member of our customer service team. We are very sorry if that was not your experience or if the communication felt impersonal. That is never our intention. We deeply regret the inconvenience you experienced with the address update and the cancellation process. We understand how disappointing that must have been. We are sincerely grateful that you took the time to share your experience. Feedback like yours helps us reflect, improve, and continue striving to do better for every customer we serve. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 22, 2026

Sandra, First and foremost, please accept our sincerest apologies for both the experience you described and for our delayed response here. We are truly sorry that this situation caused you frustration and disappointment. We completely understand how upsetting it must have felt to be without the jewelry and without clear confirmation regarding your refund at the time. That is never the experience we want any customer to have. After reviewing your orders, we can confirm that the refund was successfully processed. While we are relieved that at least the refund reached you, we are genuinely sorry that the overall process did not feel smooth, timely, or reassuring. We are truly grateful that you took the time to share your feedback. Reviews like yours matter deeply to us -we listen, we reflect, and we continuously work to improve because of them. We understand that quite some time has passed, and as a small gesture of care and appreciation, we’ve added a $15 store credit to your account. We truly hope this conveys how much we value you. Thank you again for your honesty and for giving us the opportunity to learn. Customer Service Team Lisa Leonard