U. S.
Terrible packaging left pieces unprotected
I have to be honest, I am disappointed. I finally purchased the nativity set that I had been eyeing for years. When I opened the package and lifted the top foam piece I found that most of the figurines had come out of their foam cradles and were gathered in one corner. As a result there are several dings, rub marks and scratches on the figurines that clearly go beyond the signs of handmade items. This could have been easily avoided by using a thicker foam cover or additional packaging materials. I realize that the figurines are made to be handled and will possibly get marks throughout their lives, but at this price they should at least arrive unmarred.
Response from Lisa Leonard DesignsAug 1, 2023
I am so sorry that your item did not turn out to your liking! We stand behind our product 100% and want you to be completely happy with it. We are happy to offer you our repair services. We are able to resize or correct stamping complimentary within 30 days from the receipt of your order. Please contact us at 888-672-9174!




