Lisa Leonard DesignsReviews of lisaleonard.com

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Heath, We are truly sorry to read your review and for the disappointment you experienced. That is absolutely not the standard we hold ourselves to. If an item arrived damaged, we sincerely apologize. That is never how we intend our pieces to reach our customers. Every order is carefully inspected before shipping, so it truly concerns us to hear this. We were unable to find prior contact from you regarding this issue, and we truly wish we had been given the opportunity to assist sooner -as we would have immediately worked with you to resolve it, including sending a replacement if necessary. A member of our team will be reaching out to you directly to assist. We would be more than happy to arrange a return or replacement for you. To help us investigate and resolve this quickly, we kindly ask that you send a photo of the item as it arrived so we can better understand what occurred. Your satisfaction is extremely important to us, and we genuinely regret that this experience fell short of expectations. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi Bonnie , We’re truly sorry for the frustration and disappointment you experienced with your order. That’s never the kind of experience we want any of our customers to have, and we completely understand how stressful delays and unclear communication can be. 🙏😔 We understand your frustration, and we can confirm that our team had already processed the cancellation and fully refunded your order right after the weekend, and informed you of the update🙏 While this situation didn’t go as we’d hoped, we truly appreciate you giving us a chance and sharing your feedback. It helps us continue to improve. If you ever reconsider in the future, we’d love the opportunity to give you a much better experience. 💖 With sincere apologies, The Lisa Leonard Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi Christina, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. 🙏 We understand how disappointing this must have been, and we sincerely apologize for the inconvenience caused. We see that a refund has already been issued, but we’d still love to follow up and see how we can make this right. One of our team members will be reaching out to explore what more we can do to ensure you're fully satisfied. Thank you again for bringing this to our attention. We value you as a customer and want to make sure you feel cared for. ❤️ Lisa Leonard Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi there, We're truly sorry to read your message and to hear that you feel this way. We always aim to provide products and service that bring joy and meaning to our customers. We’d love the chance to look into this and help, but unfortunately, there are no order details or customer information included in the review, so we’re unable to follow up directly. If you'd be willing to reach out to us at [email protected] , we'd be more than happy to assist and make things right🙏😘 *We kindly ask that communication remains respectful-our team is here to help and always wants to listen with care ❣️ With sincere apologies, Lisa Leonard Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi there, Thank you so much for your feedback—we're truly sorry for any confusion or concern. We want to reassure you that all of our sterling silver pieces are made from genuine .925 silver. In rare cases, the 925 stamp may be missing due to human error, as each piece is hand-stamped individually. Whenever this happens, we’re more than happy to send a replacement. We also see that one of our team members has already assisted you and that a refund was issued. We hope everything has been resolved to your satisfaction, and if there's anything else we can do, please don’t hesitate to reach out at [email protected] 💛 The Lisa Leonard Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi Suzy, We’re truly sorry for the inconvenience and disappointment this delay has caused—especially around such a meaningful occasion. We completely understand how frustrating it is to be left without a gift on an important day. There was unfortunately a shipping delay that occurred beyond our control, and we sincerely apologize for not being clearer about that at the time. We hope that by now your order has arrived safely. hoping that the 20$ credit you got as compensation will help:) For more help, please don’t hesitate to reach out to us at [email protected] we’ll do everything we can to assist you right away. Thank you for your patience and for giving us the opportunity to make this right 🌸🌸 Lisa Leonard CS Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi Sue, Thank you for sharing your experience, and we’re truly sorry for the delay and any confusion caused. We want to clarify that all of our jewelry is custom made, and as noted on our website, production typically takes between 1 to 3 weeks before shipping. That said, we’re very sorry to hear that your order took longer than expected, and we completely understand how frustrating it must have been—especially when it was intended as a gift. We’re glad to hear that it has arrived, and we hope you’re happy with the piece. If there’s anything else we can do to help, please feel free to reach out to us at [email protected] . We're always here for you ❤️ 🧡❤️ 🧡 Lisa Leonard CS Team

Response from Lisa Leonard DesignsOct 23, 2025

Hi Kathy, We’re truly sorry to hear about your experience and understand how upsetting it must have been to wait so long without clear communication. We’re happy to see that your order has since been delivered, and we truly hope you’re happy with your bracelet.💓 💞 We want to clarify that all of our jewelry is custom made, and as noted on our website, the production process can take 1 to 3 weeks before shipping. We apologize if this wasn’t clearly communicated, and for any delay that occurred beyond the expected timeframe. As a small gesture of apology, I’ll make sure that the shipping charge you paid is refunded—thank you for your patience and understanding. 💘 If there’s anything else we can do to support you, please don’t hesitate to reach out at [email protected] With love, The Lisa Leonard Team