Lisa Leonard DesignsReviews of lisaleonard.com

I placed my order on 12/1/22 and was told it would take 2 weeks to complete. I contacted them after hearing nothing after 2 weeks and was told it would be 3 weeks. 3 weeks cam and went. I have sent several emails and called and left a voice mail. The only response you get is and automated email that they will get back with me, which they never do. I am starting to think my $200 order is never going to come. I have pleaded for a simple response or acknowledgement but I hear nothing back. I can't recommend this company because they have the worst customer service I have ever dealt with. A simple response on the status of my order is all I am asking for. 1/11/23-I am happy to report that the day after I placed this review I received an email saying my package was being mailed. I received it today. Still no acknowledgement of all my previous communications but at least I got what I ordered.

Well placed an order and 4 weeks later never received my order and have called...left messages....emailed no response!!! Terrible....they are thieves and stole my hard earned money!!!

Do not order from this company! I ordered a bracelet for my daughter in law in august . It said it would ship 7-10 days. Took 3 months with no follow up, had to keep contacting them. They shipped 3 months later to wrong address, package was returned to them and they never told me. I had to track the returned package myself and still haven’t gotten necklace or refund .

I ordered a ring for my daughter for Christmas. It has not come. I have called, texted and emailed and I cannot get a response. Very disappointed and hoping I actually get the ring I ordered

Final update: It didn’t go smoothly. I did receive a replacement ring just in time for Christmas but it didn’t match the original group. 2 of the rings are brushed and the new one is as shiny as it can be. I gave them to my daughter and she is just the type of person to make the best of things so she is going to wear the shiny one on a different finger. I gotta say, I am terribly dissatisfied overall. Second review: Since this review was posted, I have received a phone call. They are offering to send a new ring as well as a label to send the old one back. Hopefully, it will go smoothly. First review: Just a terrible experience. I have emailed, sent messages on messenger and FB, called (goes to VM) and left messages. I ordered rings for my daughter’s Christmas present before Thanksgiving and received on 12/14. The ring with her son’s name was misspelled. I have asked for help but keep getting ignored. I finally got an email that said “call us”! Of course, it went to VM. Apparently my only course of action available is to download a form from their website and package up the rings and mail them back for a refund. I don’t think I will ever get my money back. I will never order from this company again. And last but not least, the quality was not that great either. Stay away!!!

poor quality terrible customer service overpriced did not even reply to my inquiry

The website never indicates how long it takes to actually receive product. The worst part is lack of customer service. Multiple attempts at calling and emails were ignored.

I ordered a necklace as a gift for my daughter-in-law for the birth of our granddaughter 8 weeks ago and have also been given the runaround about when I can expect to receive it, that they are having trouble getting the gold material. Only a portion of the gift had the gold material. The other charms of this ordered are sterling silver. Why can't they be sent? Now I can't get my phone calls returned. They have charged my card for over $200 two months ago. In the meantime I constantly get emails about all their wonderful products and sales. But I can't get an update on what's going on with my order. What an unethical company. Beware!!! Take your business elsewhere.