Lisa Leonard DesignsReviews of lisaleonard.com

Terrible, terrible customer service. In face, I don't believe they even have customer service from my experience. Answered the phone but gave no information on shipping problem only, "you can return it for 30 days."

Do not order from this company! Do not! I paid over 259.19 for the Sunburst silver Diamond Ring for my granddaughter. It was Black when it arrived. When I sent an email to Lisa Leonard Designs, I was told to take it to my jewelry store and have it cleaned. Well I did! And I had them check the Diamond!!! It is Not A Diamond! This ring isn't worth what I paid for it. It is a little silver band! False advertising!

Ordered three necklaces and paid for expedited shipping. I called their customer service phone number and left multiple messages and never received a call back and sent several emails. When someone finally responded to an email I was told that my items were in the "shipping queue" and I would get an email when they shipped. Another two weeks passed and nothing. I emailed customer service again and was told the same thing. Very disappointed and would NOT recommend ordering from them when there are other jewelry designers with much better customer service and much quicker to deliver!

I have ordered non custom orders for the last several years, received them within a week and been very happy. This year, I ordered NON custom items on 11-27, before Thanksgiving, and kept checking for a tracking number. I called, and they said that they were being made in Israel and it can take up to 14 days to ship, which would have been 12/10. I finally got a notification on 12/21 that my items had shipped, and received a tracking number with FedEx. Checked FedEx website, and it says they received shipping info on 12/20. On 12/21 the status was updated to "shipment cancelled by sender". It is now 12/26. I do not have my items, the order shows complete on their website, and did not receive a credit on my card. They are now closed until January 2nd. I have ordered several gifts and items over the years, and they are lovely. I don't know if something changed, or what, but now knowing that they are made out of the country, and not in the US, I will not be ordering from them in the future. There are too many other options available.

Placed fairly large order before Thanksgiving in November, Site says will ship in 10-14 days Did not hear anything from them until i asked around Dec 12th where mt order was, After 2 dayss I recieved a reply telling me they will let me know when it ships. I have continued with several update requests and finally was told Dec 16th that items were being sent to shipping. During the following week all i got was excuse after excuse still no shipping info. It is now Dec 24th and the gifts for my wife are nowhere. I feel these people are running a scam and contibue to be dishonest to buy time. I would never do business with these people ever again and am real close to requesting a refund as they already ruined ny Christmas

My package arrived today for me only to open a box missing one of my two custom rings, with the one ring being completely wrong… am i missing something here? I have absolutely nothing to gift my mother now for Christmas. I will never recommend this place nor shop here ever again. So disappointing.

Ordered my granddaughter’s Baby’s First Christmas Pewter tree ornament in the shape of an elephant, I paid $15.00 dollars for the order to be Expedited, her website reads all her jewelry and ornaments are custom-made and designed in California United States this is not true! I received a text message from FedEx yesterday stating that my order has been delayed😱 I called FedEx and found out that my order was coming from Israel 😱😱who is going through a war right now and there are NO!! airplanes flying out, so I am now without my granddaughter‘s first Christmas, tree ornament out of over $86 dollars, l have called them, left numerous msgs with no response! I have emailed them several times with no response! I’m very disappointed and extremely upset! her website is an absolute LIE! this tree ornament was being created in Israel not California, I am demanding a full refund! This so called business needs to be SHUT DOWN! Lisa Leonard and her husband who own and run this company need to be behind BARS!!! I called my bank to put a dispute on my bank card. Lisa Leonard! YOU SHOULD BE ASHAMED OF YOURSELF AND YOUR SO CALLED COMPANY! DO NOT ORDER FROM HER WEBSITE OR FB PAGE!!!

Ordered four Christmas items on November 17. Today is December 19 and they have not been shipped, meaning they will not be received by Christmas. No contact initiated or update provided by the company. Customer service takes 3-4 days to respond, and just provides canned answers I can find on the website. I have spent well over $1,000 in the past on LLD products but no more.