Lip MonthlyReviews of lipmonthly.com

I tried the June special of $5 for first month. It was decent products and I will use them all. I do love trying new lip balms and glosses, so so far it has been good. I used a Visa gift card to sign up as I have heard it is hard to cancel and charge keep getting made (This way it only has enough for 2 months on the card.) I plan on keeping my subscription for another month and will see if i continue on.

If you’re trying to cancel membership and it says “No account found for this email” you have to “create an account” and then it’ll “activate” your account and you’ll be able to cancel. (It’s weird I know) ****My complaint**** My package never arrived and when I contacted them they basically said they send the package and they won’t replace or refund. This company is terrible.

My May bag was late but they did mention there were delays so it was ok. My March and April bag came fast. Loved my May bag though and I enjoy receiving it each month. Postcard is cute too.

I paid for my subscription and never received my item. I contacted support and they did not do anything to refund my order that I paid for or send me the item again. Tracking information shows that it was not delivered, yet they are not doing anything about it.

I have been trying to contact lip monthly for two months to cancel my subscription. I received my first lip kit and wanted to cancel immediately bc I was not satisfied with the products I received. Their FAQ says you have to login to your account on their website to cancel but I have tried every email I have and it says there is no account with that email in their system. I originally signed up through an Instagram ad. I have tried contacting Customer Service through their chat/leave a message feature multiple times and have never been contacted back. Since trying to cancel I have received and been charged for two additional months. I will have to resort to disputing charges with my bank now because no one from Lipmonthly will contact me!

I could not cancel my subscription because it said no account for me! Then I’ve sent about 10 emails with no response! So now on the phone with cc trying to dispute the latest charge and change my cc number. They never sent the last order but charged me a month ago. They are a total scam. The first bag came but awful colors. There is no phone number to call. Don’t waste your time on them. They will just take your money!

I requested to cancel on Jan 20 2020. I have sent multiple “messages” through their “customer service” option. Their CS doesn’t even exist because I’ve never gotten a response. They are still charging my card. I changed my address to make sure I got the pkg to my correct address because I knew they wouldn’t cancel my account & the tracking is being delivered today at my old address in a different state. They SUCK. Their quality of products is ridiculous and the colors are like when and where the hell would I even wear this. I’m so upset they are still taking my money but there is no number to call. UGH! I recommend NEVER getting involved with them.

I cancelled my subscription for a couple of reasons. 1st was it literally took a month after payment for them to ship my order out. I get most subscriptions usually take 5 to 10 business days to ship but theirs took over that. I finally received my Jan bag on Feb. 4th 2020. Then when I received it the products came in a box which would of been fine if the would have included the makeup bag that is shown with your order. The products I received where nice except the illuminati liquid luxe lip gloss the lid was cracked and I am so upset that this will ruin the integrity of the product. I did email them on Feb 4th an in process if waiting on my reply