Lip MonthlyReviews of lipmonthly.com

I tried canceling subscription. I did it on their website. I noticed a charge of about $27. I checked and my subscription wasn't canceled. In fact they somehow had me down as buying 2 bags. The part I dont understand was they said I didn't cancel yet I got 3 emails(1 for each of my emails) stating they wanted me to subscribe to their monthly bag for $5. So why is it if I am already supposedly subscribed then why ask me to subscribe? And why did they charge $27? If it was for two bags the most I should've been charged was $10. I sent them an email they they have yet to answer my question.

I have been trying for over a year to cancel my subscription to lip monthly. They don’t post a phone number, so I have sent 5 or 6 emails to their support address. All have been ignored. I have returned many bags, unopened, marked “refused return to sender.” No credits have been issued. Because I charged them to my debit card, I now have to cancel that card and get a new one. What a pain! This company is guilty of fraud! Don’t subscribe unless you want to stay subscribed for life. If you do choose to subscribe (and it is a good deal) use a credit, not a debit card! I hope this will help someone else.

I joined in October for the Plus bag. There was a promo where the Plug bag would be half off. I never received the October bag. Since I never received the bag, I forgot about the subscription and never canceled. I have now been charged for November as well, so I’m out $30 with no refunds. I just want to cry. I hate Lip Monthly.

They have no problem charging your card every month on time but i can't get my bags on time im missing my August bag and now waiting on my October bag which they say will be here in November by that time I'll be charged for the November bag and still haven't received my August bag..🤬

I joined lip monthly under a $5 promotion. This is only my second month and there is already an issue. I contacted customer service and asked why are they charging customers if they do not have bags to ship to them. I requested a refund in which I was told they can't do that per contract. That seems like stealing. They have a grade F with the BBB so you have to beware buying from them.

One bag received, three bags charged. No good customer service not even a number you can call. The same guy trying to help me out is the same one that can’t give me any decent service. If you want to be cheated out of your money sign up they never answer anyways. Their customer support is a nightmare and I haven’t seen much like it. I set the bar pretty low and sent a few emails about the one missing bag and now two of them aren’t here and they will keep charging you and not giving you any product. Please don’t use this service you will literally receive nothing and customer service only help themselves. SUBSCRIBE TO THIS SERVICE IF YOU WANT TO PAY FOR THE IDEA OF A BAG. I lost 60 dollars in this ordeal and it’s a full on scam they don’t even respond to reviews worst customer support ever, did I tell you they don’t even have a number to contact them.

Yes they are legit and trustworthy. My daughter has enjoyed her lip monthly products with no issues. The bags the items come in could be much better. Other than that we find them very responsive and it's been great to have that little package to look forward to through covid.

I AM REPORTING THEM TO THE BBB. I WAS RIPPED OFF!!!! Like, they sent me dollar tree stuff!!!! and I didn't even get the cute bag to go along with it!!!!