Lip MonthlyReviews of lipmonthly.com

I've not even been able to get a bag yet to review. Already I'm having horrible experiences. I set up a subscription, gave all my info & got billed for it. Then when I tried to sign back on I got an error that user could not be found. I got a link to send an email & screenshot of my problem. Aid I would hear back in 24-48 hours. Well haven't heard anything. So I started a chat with a guy name Christian. He seemed to be in another world during our chat. I had to repeat myself several times. Was told even though I could not sign on, my account looked perfect on their end. Was told that 5 or 6 times like I'm suppose to be ok that they can see it but I can't. So had the rep cancel that subscription and I setup a new one with a diff email. And was charged a 2nd time. The rep said he used a refund for the first charge. So I asked him since I was already charged when would o receive my first bag. Also when can I expect my account to be charged for the next month & when would I get that bad. His response was u cancelled your account and u won't be getting any bags from us. I said what? I created another subscription today while I was chatting with him because that was his suggestion. And he contonued to tell me i have no subscriptions. So I stopped talking with him and started a chat with another rep. He informed me that the first subscription had been cancelled & refunded which is what should of heppened. But then went on to say the new subscription had been permanently closed (whatever) that means & no refund issued. I requested a manager and hopefully one emails me back today or Monday. That rep Chritian is a horrible customer service rep & needs to be fired!!!

Happy so far - was on the hunt for some lippy over here near Sydney and it was Kadar - Lipstick - Guilt I got in my bag or Amazon. Glad I went with these ladies!

I think the bags are great - Lord & Berry - Magic Brow Pencil - Brown is a particular fave of mine - thanks ladies!

Not sure what all this fraudulent stuff is about. I've been getting bags from Lip Monthly for 13 months now without issues. My wife loves these bags.

Do not purchase from this company... So I heard about Lip Monthly through a Facebook ad and check their website. I wasn’t too interested at first but decided after the offered me 50% off to try it for six months. So almost two months go buy and I receive nothing from this company. You can’t call them they only communicate by email so I send them several messages stating I never got delivery. Then I get an email stating I didn’t get it because it wasn’t sent and that they would sent me my package for May which I received June 1st. Mind you my subscription was for two bags and I only received one bag. Extremely disappointed how I have been treated as a first time customer and canceled my subscription.

This company is fruadulant and uses decietful practices in their business. They claim you go cancel your subscription at anytime by simply clicking on cancel subscription however that is NOT the case. Instead of canceling your subscription like you requested, then send you an email with the subject confirmation of cancellation request. This is where they get you. If you don't read the email, your account is technically still active DESPITE you clicking on cancel my subscription. They call it a "retention email" that gives you options to stay on board. If someone cancels their subscription why would they want options to stay on board? BUYER BEWARE! If you cancelled like I did and they are still billing your account, contact your CC company and file a fraud complaint and a chargeback against this horrible company.

BEWARE: this subscription is such a scam. It took nearly two months for my to receive my first box and I got charged for my second one before I could even see the first one. The box itself has lower than drugstore quality lip products -- not worth the price of the box. Customer service did nothing for me even after I complained about being charged for box #2 before getting #1. Finally, they make cancelling super scammy. After you "request" to cancel on their website they send you an email with a tiny link at the bottom. I thought I had cancelled but it doesn't count until you read that email and click the tiny link. Don't waste your time or money.

This is a subscription service that sends a variety of lip products for a set price, each month. Which is why the shipping takes long. I really liked the service while I had it, but I just did not like some of the colors against my skin tone. The quality of the products are good, and I do recommend them!