John
Not accepting people on the platform
After 3 days of trying to get an account, contacted support and haven't gotten an answer and every time being flagged for fraudulent behavior I am done, I´m not wasting more time on this.

Linode accelerates innovation by making cloud computing simple, accessible, and affordable to all. Founded in 2003, Linode helped pioneer the cloud computing industry and is today the largest independent open cloud provider in the world. Headquartered in Philadelphia's Old City, the company empowers more than a million developers, startups, and businesses across its global network of 11 data centers.
Linode (linode.com) has 207 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Showing 111 reviews with 1 star · Clear filters
John
After 3 days of trying to get an account, contacted support and haven't gotten an answer and every time being flagged for fraudulent behavior I am done, I´m not wasting more time on this.
Jimi
I just want to report my recent negative experience with them. The company is now called Akamai. So I wanted to subscribe and try their services to host my website. After I submitted all the required information, my credit card details, address, telephone number etc I get a screen message saying thank you, we are reviewing your application. Eh? Ok! After few minutes, I get an email with obj "Signup Cancellation". I was simply rejected. They give me a link if I want to appeal the decision, and they're saying that, eventually, you'll hear back from us. I haven't. Well, if this people is capable of similar weird behaviors at the underwriting stage, I can imagine what might happen if one day you have an issue during your normal account activity. Better stay away from them. PS: I wasn't aware of their Trustpilot score, otherwise I would have not given it a try.
Mal
Wrote a review back in March about my rough experience with their infrastructure. Shocker, an email arrived to me this week informing me that they're discontinuing the sale of their database products. We still keep ours but will no longer sell their lineup since they do not believe in the infrastructure. This is the right move but they should have done this way sooner and helped us out with failing databases. It felt like every month I would get an email informing me of a failed cluster. As I said before Akamai with the price increase and acquisition I would be leaving and I have finally done it. Vultr took my feedback and that's where I will take my database business since they seem to care more about their customer's concerns. I hope you guys get your stuff together and wish you guys the best. I may consider returning in the future but I am very happy with my current provider.
Latifah
Not serious. I used their website email to contact them (aug 22) about a serious copyright infringement. A website has stolen my posts and is blatantly profiting off of them with display ads. Meanwhile Linode is hosting them and has blatantly ignored my emails. I sent them all the information. Every day they are profiting more and Linode is just radio silence and has done nothing. Where are the ethical concerns? Follow up sent 2 weeks later absolutely nothing. I have never seen anything like this. *Update: I have re-sent according to information provided below. It's a shame you never followed up earlier a month ago and users now have to resort to adding a public review to request assistance. I look forward to seeing how serious you are dealing with the copyright complaint.
Response from LinodeSep 20, 2023
Hi Latifah - First, thank you for your efforts for alerting us that abuse is taking place on our platform. We understand how frustrated you are with this situation, and we can empathize with you there. We don't want folks abusing our platform either. The best way to file an abuse report is through our abuse portal – emails sent to [email protected] might be delayed in processing: - https://www.linode.com/legal-abuse/ Once the report is received, it is escalated to our Trust and Safety team for investigation. From there, they will require some additional information regarding your complaint, such as identifying the copyrighted work, the infringing material that should be removed, and so on. Once they've received the required information, they are able to take action and report this copyrighted content to the respondent.
Hohofoho J.
horrible company no support,many problems with the service and after i paid they stoped my vps i think everyone should think twice before using this website
Response from LinodeSep 14, 2023
Hi there - We're sorry this hasn't been the best experience. Our Support team is available 24/7 to help and would be happy to look into any issues you're having if you want to reach out. Unless an account was canceled due to signs of fraudulent behavior, someone will respond as soon as possible. You can open a ticket through Cloud Manager, email [email protected], or give them a call: U.S. 855-454-6633 Global +1-609-380-7100 Thank you for taking the time to share your experience.
Azeem U.
Stole my money. I got a notification today from my bank mentioning that linode charged me, while I am no longer using it, i just used linode few months ago once, and there are no credits and appearing. I am being charged while showing 0$ in my dashboard.
Response from LinodeJun 26, 2023
Hey Azeem - we suggest logging in to your account to make sure you don't have any active services. The way Linode billing works, you are charged for services on your account even if they are powered off or if you're not using them. If you have any questions, you can always open a ticket with the Support Team or give them a call: U.S. 855-454-6633 Global +1-609-380-7100 Thanks for taking the time to write us a review, we appreciate the feedback!
Ethan H.
Took my money and still removed my account for "fraudulent behavor". Absurd.
Response from LinodeMay 10, 2023
Hey Ethan - Sorry to hear you didn't have a great experience. Generally, if you receive a message citing "fraudulent behavior", this is in response to an unapproved account signup. If this is the case, you are welcome to try to sign up again or reach out to [email protected] to request a review. You can find more information here: https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior
Blu R.
My account was suddently closed, with no notice, no way to appeal. Totally deleted. I tried to reach to them via mail and never got a response. Total unprofessional and unreliable.
Response from LinodeMay 9, 2023
Given the suddenness with which your account was cancelled, I can understand your frustration. When it comes to these types of account cancellations, we search for distinct behaviors of fraud and abuse that may have resulted in the cancellation of your account. Since you've emailed us regarding your status and did not hear back, that means our initial decision was not overturned. We appreciate your feedback and want you to know that we are always looking for ways to improve our infrastructure and services and will keep your experiences in mind.