Robin S.
Very poor reliability in 2020
Very poor reliability, lack of technical expertise, poor customer service. I have been a customer of Linode's for over 10 years, and for a long time was very happy with their service. But in the last few months (mid 2020) I have been experiencing unacceptable amounts of downtime (from periods of minutes to hours) due to network problems in one of Linode's datacenters, and have had additional downtime due to large amounts of "emergency maintenance" on my servers and Linode's network infrastructure. This has exposed two things. Firstly that they are technically out of their depth - after months they have still not solved the infrastructure problems in the datacenter. Secondly it has exposed how weak their customer service system is, and how poor their communication is. All they are interested in is trying to cover up their own incompetence, which has wasted a lot of time for me. The trust and confidence built up over 10+ years has been completely and irrevocably wiped out for me by my experience in the last few months, and on the back of that Linode deserve a one star review.



