Link My PetReviews of linkmypet.com

I have an escape artist, I was with whistle/tagg for years, switch to fi because whistle just wasnt sturdy enough, fi was absolutely horrible, definately sturdy and long battery life, however at least 4 times a day we got a notification dog had left the safety zone when she was clearly right next to me. Its terribly annoying when the alert goes off at 3 a.m. The link system is sturdy and tracking is very accurate, the battery life leaves a lot to be desired but it works as claimed. Definately happy with the device, purchased in October saw someone said there was to be a new version with longer battery life, but that version is not out yet hope i didnt pull the trigger too soon. We will see.

I bought this product 3 years ago and signed up with a 3 year plan. I maybe used the device one or two times total. Then it sat in the garage and was never touched. 3 years later I get a charge on my card for $198. I saw the charge and cancelled it with the company immediately. I was told by the first representative that I was getting a full Refund. Then I see the refund but it was short $9.95, the manager emailed me and said I didn’t call quickly enough to cancel and charged me for a whole month of use when I haven’t used it for 3 years now. Their “manager” sounded like a 13 year old girl with terrible customer service skills. The only thing she could say was that she “understood” but was not willing to help, and in the middle of a pandemic no less. I would never recommend this company due to their horrible customer service and down right robbery Of their former customers.

The customer service team member was polite and very helpful. It is always a pleasure to contact Link My Pet, as a company they are really generous and reliable.

The Link holder is large and did not stay on the collar very well. The end metal hooks would come loose from the collar and leave the device hanging by one end. Also, the middle clip on the base device did not stay on the collar, it would come off greater than 5 times in a 3 mile walk. I was constantly having to watch the device to be sure I did not lose it. The app worked well in keeping track of my dog. I liked the hot & cold warnings as well. I am no longer using the device. When I called for advice on how the device fit the collar, I learned that Link 3 will be released in October. It will be 1/3 the size of current device plus the battery life is supposed to be greater than 30 days, compared to 3 days. If I had known about Link 3 before I ordered this device in August, I would have waited. I will be trading out my device for a Link 3 as soon as it is released.

The activity feature is the only reason I gave it 2 stars. It's kinda neat and the collar has a light on it you can turn off and on by phone. Which I like. The tracking is awful. 90 percent of the time is "unable to track my pets last location". And the battery runs out within hours if you are in tracking mode. So if your pet is away from home all day, you'll lose him within a few hours. Not in tracking mode it lasts about a day and a half. No good for tracking country dog. May work better in the city.

Your rep addressed and resolved my issue immediately

First month using this and we're very happy with it. We have two Huskies, both two years old the they play rough with each other. The device is low profile so they do not grab on to the Link on the other and try to pull it off (an issue with other devices). Also happy with the leather collar.

Excellent customer service and likewise a great product which they continually improve upon.