Link My PetReviews of linkmypet.com

The Link holder is large and did not stay on the collar very well. The end metal hooks would come loose from the collar and leave the device hanging by one end. Also, the middle clip on the base device did not stay on the collar, it would come off greater than 5 times in a 3 mile walk. I was constantly having to watch the device to be sure I did not lose it. The app worked well in keeping track of my dog. I liked the hot & cold warnings as well. I am no longer using the device. When I called for advice on how the device fit the collar, I learned that Link 3 will be released in October. It will be 1/3 the size of current device plus the battery life is supposed to be greater than 30 days, compared to 3 days. If I had known about Link 3 before I ordered this device in August, I would have waited. I will be trading out my device for a Link 3 as soon as it is released.

Great concept, however my dog regularly gets out and the GPS doesn't always link up correctly.

Initially I loved my Link, but after some time it has not worked properly more often than not. Customer service is great, but the problem persisted so much I chose to buy a new unit (like I said, I love this product when it actually works). It was (and is) very disappointing I had to spend the additional money for a new unit when the company should have replaced the unit for me for free.

I love this product as it gives me peace of mind that if something happens I can find my dog, but I have had issues that I have spoken with IT and customer service because apparently the cell signal is so good at my house that my “safe zone” extends to about 8 houses down the road and across the street from my actual house. This caused an issue when my dog got away and was marked “at home” when in reality he was about 7 houses down in the opposite direction he ran from and I couldn’t find him as it was dark at night. Luckily a neighbor found him but I was very disappointed in the collar as my dog was definitely not “ at home” I have been informed the new product will let me change the distance setting of the home zone so I have pre ordered it and hopefully that fixes the issue. Otherwise it has been great for tracking when away from home

Is a great idea but no instructions on how to get connected with AT&T service for the GPS. The product description said those instructions would be included in the box with the product but only papers in box were instructions for how to turn on and charge. Difficult to turn on and off. Have not done anything with the product except charge it since I received it.

Link seems to be the most user-friendly of all the GPS trackers. That said, the original collar device is bulky, heavy and not comfortable to wear for my dog (bulldog). The GPS tracking on Link and the 3 other devices I tried is not accurate and certainly not in real time. Link shows my dog is 200 ft to the left of my house but he's actually sitting at the door waiting to be let in.

The battery doesn’t last as long as I thought it would. Sometimes I’m lucky if I can get 24 hrs out of it.

I purchased two collars as gifts. While I hope the collars work, your process is not set up for people wanting to purchase the collar system and pre-pay a subscription. I even called your help line and got no help. While I made the purchases, I had to write checks to the gift recipients to prepay the one year subscriptions. Delivery of the gift collars also did not occur on the forecasted date. Very disappointing experience.