Link My PetReviews of linkmypet.com

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a new app. My dogs are two on old one on new. I got a replacement for the new app. It failed to charge. Got a new replacement after paying shipping. Two months now and I can’t get it working. I can’t get an answer at link. I can’t get a return call. I can’t use the app half the time on the old app. Collars draining fast. Don’t buy it! They are no longer functioning as a company. I can not even cancel auto pay at this time.

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to fix our issue. Sadly, that is no longer the case. If you do encounter a problem w/your device, there will be no solution from the call center and no one will email you back! Not sure if they were bought out or what exactly happened but customer service is now non-existent.

My beloved Golden Retriever used to take years off my life when he disappeared. Link my Pet was the best investment in his safety that I could have found. On one occasion I tracked him to the high school close to our house and as I drove, my husband spotted Arrow’s paw prints in the snow exactly following the trail laid out by LMP. Once those paw prints became muddled with 3000 student’s prints, the app took us to the field he was playing in. A second time, as my husband drove, I was able to say, “turn on Wernett, he’s in the front yard of the third house on the right.” And there he was. Any minor issues were immediately fixed by the concierge service. You won’t find kinder people. I strongly recommend this product. Everyone should have this peace of mind.

The GPS doesn't work. It works great right around my house but as soon as my dog goes for a walk with my wife, it can't located him. This is in the middle of a neighborhood. If your dog runs away, don't count on Link to locate him.

The only reason I left 1 star is because we have to. I ordered the collar thinking it was the unit as well. Reading the reviews with the GPS being terrible I thought I was purchasing a unit that did everything the same except no GPS capabilities. That was not the case. Returning the item you have to call customer service. They send an email with the address ONLY. You also must provide a copy of the email and receipt in the package. It is December 11th. What "customer" wants to just drop anything in the mail with just your word that you sent it this time of year? Now your also paying for any piece of mind (proof of being sent). The reviews speak for the customers best interest in mind, NONE. Hope this helps if you're thinking of purchasing anything from this company.

Link battery said should last 20 days does not have to charge every 4 to 5 days

Family exercise challenge. The ability to see how much exercise our Boxador gets each day has turned into a fun family challenge. It is no surprise that Mom and Dad lead the pack in steps counted when walking the dog. We also regularly use the light when walking at night in our dark neighborhood. We have not needed the GPS tracking yet, but have tested and it worked great.

Link's customer service is great! I also love that I am able to monitor my dogs activity and keep a record of our walks. I wish that I could integrate my dogs activity and exercise with mine in one app, but this is great for staying on top of keeping us booth healthy and active.