Link My PetLink GPS Smart Tracker for DogsThe ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.Location TrackingActivity MonitoringTemperatureLightRecordsTRY RISK FREE FOR 90 DAYS
Link My Pet (linkmypet.com) has 190 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jared S.
Support and quality are best in class. Could use additional tools and features as well as integration with Smart Apps, IoT, and other Services.
Response from Link My PetOct 28, 2019
We love to hear that feedback Jared! We agree with the potential of the Link and other integrations. Just wait to see what we have planned for the future!
Kenneth M.
The costumer services is awesome. Any time I had an issue, it has been taken care of in a timely fashion.
Response from Link My PetOct 28, 2019
Our customer service department is always excited to hear from you and thanks you for being so responsive to the diagnostics process. You're a PAW-some customer!
Dana
I really like the link and the fact that I can take her on vacation and it still works. The only reason I gave it 4 Stars is because lately it has not been tracking as well as before. It would also be nice if you could use the tone even when she is nearby.
Response from Link My PetOct 28, 2019
Thank you for bringing the tracking concern to our attention. An update to address this issue was sent to your Link this weekend, so please reach back out to our customer service department if the problem continues, so that our tech department can properly analyze your Link system. You should always be able to use the Light & Sound Features when your dog is reporting as Away from you and also when you are connected Together, so make sure Bluetooth is enabled and your permissions are turned On.
Ian M.
I wouldn't purchase this product again. I have had nothing but issues with the Link gps unit. I have been sent 3 in 2 months and none of them work 100%. I was dealing with a CSR named Jodi. Even though I was frustrated she always did what she could to help and ALWAYS responded or emailed me back when she said she would. Thank you Jodi! Now I'm dealing with soneone named Nicole whom never gets back to me when she says she will. I have to chase her down with emails to get a response. Now she is blaming the Bluetooth on my phone for the application issue. Haha right. I'm probably just going to return everything and go with another company. I would have given 3 or maybe even 4 stars if Nicole would just get back to me when she says she will. But she doesn't. So 2 stars it is for poor customer service and a product that all of the promised features do not work.
Response from Link My PetOct 28, 2019
Thank you for bringing this matter to our attention and we want to assure you that this concern has been addressed within the customer service department. We're happy to hear that Jodi was working so well with you and can make sure she reaches back out to address your concerns. We want you to feel confident in the product and the support that you are given!
debra M.
Price sold me. Looked at several models. Can't wait to try it out
Response from Link My PetOct 28, 2019
We are so excited to welcome you and your big guy to our Link Pack! Our product support department looks forward to working with you to provide that extra layer of safety for your dog and give you the peace of mind you deserve.
MomOfFour
It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device or refund, and months later, still haven’t heard back. So frustrating. Save your money, there are a million similar devices through reputable companies that actually have customer service.
Response from Link My PetOct 14, 2019
Thank you for the review so that your battery issue could be brought to our attention. Our new product support department will be reaching out to you today so your concerns can be properly addressed!
William R.
Although Link AKC does not officially support it, the Link AKC tracker worked on the Rogers and TELUS networks in British Columbia, Canada.
Response from Link My PetOct 14, 2019
We are so excited that you decided to take the Link along on your travels and we can't wait for the day when Link will be able to provide that extra layer of security with expanded international coverage!
Valued C.
I had a technical al problem with my collar and I got great personal help fixing it and was refunded the vcd amount of time my collar was down great service great company I love this collar I dont have to worry about where mnk y dog is ever
Response from Link My PetOct 12, 2019
Thank you so much for your reply! We love hearing that you had such a great experience with our customer service department!
