Link InteractiveReviews of linkinteractive.com

Everything I expected.

Shopped around but checked out Costco. Lowestonthly fee with premium options. Easty to install. Great tech support and web site and app. Thermostat great as well. They walked me through the installation step by step.

Ordering and delivery was easy and as promised with excellent telephone support for questions I had when placing my order as well as some questions that arose during set up. Also got great support when I wanted to change some of the sensor parameters and in getting Link to remotely correct a predelivery setting error they had made on my temperature sensor. Both the phone app and Internet communications have worked well which was critical for me as I have been away from the property since installing. Text messages and notification are virtually immediate with any events and I was immediately made aware of a power failure at my home last week and power restoration an hour later as the events occurred. Battery backup continued the system working without any glitches

every question answered, promptly and thoroughly. a minor miss was followed up and quickly corrected.

I purchased my Link Home Security System through Costco. I opted for the customizable system which included five window door sensors, motion sensor, smoke detector, disaster sensor,glass break sensor and tilt sensor. The system came pre-programmed and took only about 45 minutes to install everything. I have since added more door sensors, cameras, and light modules, and door locks. I have contacted support for help with programming and they could not have been more accommodating. I originally started with an AT&T Digital life system but cancelled before my trial was up as their extra add on monthly fees would have cost me $70.00 a month compared to the $35.00 I am paying with Link, with many more features included. I have set up a number of rules including thermostat settings which are saving me money. I am truly amazed how customizable this system is. There are a few drawbacks, like having to program the panel for most settings like entry delays, contact lists, etc., which was one of the things I liked about Digital Life. The mobile app could also use some tweaking, but it has got better. All in all for what the system cost, and the ability to add on to your system as you go, without having to have an installer come to your house, is a real plus. In addition, their 5 star central monitoring and BBB A+ rating you can't go wrong. I highly recommend this system over any of the others I researched.

I have installed two of these packages from Costco, one for me and one for my sister-in-law. The second installation went very smoothly. I had a few problems with the first though. The Z wave lamp modules would not connect with the 2 gig controller and I had to have them replaced. I also had to replace one of the door window sensors which had a broken case when it arrived. With the door window sensor replacement I was given the instruction sheet on how to program it into the 2 gig controller. Which by the way they do not send the programming sheet for the sensors since they pre install them before they send you the package. At least now I have the programming instructions for the door window sensors if I decide to change any parameters such as entry alarm delay etc. in the program. That is my one and only gripe about this system is they do not send the actual programming instructions for all the devices. Maybe its proprietary or something and they have their reasons I guess. Overall it is a very good system and we have already set off the alarms inadvertently and had the local Sheriff show up twice to our house. It does help to remember to you now have a security system that will call law enforcement for you when you forget to disarm the system. The automation devices are great and I love the fact that I now have an alarm that will call the fire department when the smoke detector goes off when I am away from home.

We have used the security service for a for several months with no problems. We have had one phone call when the alarm was triggered by our dog, and everything was handled properly. I like the ability to turn the system on and off remotely to let people into the house without providing them with a code.

So far my experience with Link has been great. It was easy to install and set up. When I had questions (2 times) they were very responsive and helped right away. The ap for the phone is great too. I guess the only real test is will the alarm/company work as needed if I have a real incident and the alarm goes off. Hopefully I will not have to find out.