Link InteractiveReviews of linkinteractive.com

We purchased a custom package for Link through Costco after making several phone calls to link to ask about compatibility of previous equipment. They were very friendly, professional, and knowledgeable. They were just as accommodating and knowledgeable about other sensors as they were there own. I had been so concerned about compatibility and I did not have one issue. I had one accessory I was unhappy with and they immediately processed an exchange for me, it did take a little longer to receive than I hoped but it was still an easy process start to finish. Even when I tried to program some of my own sensors and had some configuration issues they were very willing to help, never made me feel bad and offered information that would make things easier in the future. Customer service far exceeds what I got from ADT over the last several years and is half the price. I love the expandability and granularity of how I can fully customize this system without compromising the safety and security of my family!

I researched this system quite a bit before purchasing it. The reps were always very helpful and spent a lot of time answering my questions. I custom selected the features and sensors I wanted, and got a good deal through Costco.

I work night and have older kids that were sneaking out with me and with the sitter, not now. This is a much better sitter and cheaper!

The customer service is very good and they also have great follow up

Hardware was easy to install and of high quality. Minimal programming of security devices was straightforward. Documentation was thorough and complete. Technical support was available and helpful as questions surfaced. Overall an excellent experience.

Alarm was very easy to setup and install, they gave you ample time before it went online. Everything work like it should. Had one problem and they fixed it within a few hours. Love the system

Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy. So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install. I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like. I have had it installed now for two days, have not activated the monitoring yet. Want to make sure my family knows how to arm & disarm and need to install the external bell (this is not wireless, so you will have to hire an installer or do it your self, I am a installer so it should be easy.) The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help. No issues with my cell phone app. Notifies you on everything. You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing). I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure. I would definitively recommend this system to anyone. Will review again after I have monitoring on for a couple of months.

The communication was very good I like talking to the people They were very helpful and they helped me thru the hole process