Link InteractiveReviews of linkinteractive.com

Customer service or Technical Support staffs are very professional, courteous, knowledgeable. I bought one device from outside but they were very helpful in helping me configure that device with my system. I have called many times in the beginning for many questions, but they were always nice to help. I would recommend to my friends and family, actually we six of our friends bought their system and they gave us a great deal with that order. System is also latest updated in the technology.

Overall I have been very happy with the products, customer service, and monitoring service. The self-install was not difficult, but there is prompt customer service if there is an problem. The only issue I have are the "z-wave" products and the lack of clarity on the distance they are effective. Just be forewarned that while the instructions say 100 feet line of sight, in reality the distance through walls is really about 20 feet. I am still working on getting a z-wave device working property. The non z-wave devices do behave as advertised. I have a motion detector a good 50 feet away from the panel and there is no problem.

I have so far found the sales and support to be responsive, friendly and polite and they dont seem to oversell like other services.

They were very helpful in placing the order and the order arrived quickly.

The system is pretty easy to get going, unless you buy various sensors from sources other than Link Interactive-- in which case you have to do a bit of programming to set each sensor up. The people at LI will help you do that programming, which would make it really easy. I just chose to do it on my own by looking up everything myself--which of course made it harder! System seems to be working just fine.

Great customer service and advice when placing order, items arrived quickly and were programmed correctly. I am not a "handy" person but the sensors are easy to install and everything worked right out of the box. Great technical support team is quick to answer any questions. Very happy with the system. Would recommend Link to anyone wanting a monitored security system!

Link has been great from Day 1. I had previously talked to a Vivint sales guy, who wanted me to setup an in home consultation, pay a $50 deposit up front, and was pushing pushing pushing the whole time. Not so, with Link. It was extremely low pressure, mostly just giving me any information they had. My contact never pushed me to make a decision; just waited until I was ready to make up my mind. Loved that. The install process was a breeze, and they included step by step customized instructions for configuring the existing sensors (from old ADT install) to work with our new wireless panel. When I have questions, they're very quick to respond and help. I've never had a issue getting the answers I needed, and their support group is polite, professional, and knowledgeable. You can even reach specific techs via email, which is awesome. When I moved, they used pictures of our new home's existing alarm panel and wiring diagram to write up ANOTHER customized installation guide, all within about 2 hours and at no charge to me... AMAZING and respectable that they care more about quality customer service and satisfaction than nickel and dime-ing you to death for every little question/call. They've made a lifetime customer or of me!

I'm completely blown away by how easy this system has been to set up and how much we like how it works... especially given the very reasonable cost!!! Highly recommended!!!