Link InteractiveReviews of linkinteractive.com

I installed Link Interactive security and life systems almost a year ago and I only get more impressed with their service as time goes on. The hardware installation and set up with the central station went smoothly, although I had a few questions about some tricky door alarms. The customer service was terrific in answering all my questions. And since then, I have had a few instances where I needed help and every time LI was excellent in assisting me. And adding components after the initial install is straight forward. Finally, their integration with Alarms.com offers a great app when you want to control things when away from home. Plus the IQ-2 offers a good amount of flexibility in terms of home automation.

Everything was easy, from building out the system, quick delivery, simple install. This is my 2nd home with their security system. I have all my home functions tied together, alarm, fire, heat/ac and video doorbell.

Excellent customer service !

If you've been shopping for home security systems, especially in the day and age of home automation, then you understand that the education process can be challenging. Not to mention the vast number of companies competing for your business. As a consumer, I always try do my homework, especially for larger purchases and those that become a part of my daily routines. I learned quickly that my choice of a home security provider/interface was not something I was going to make quickly. Ultimately, I spent about 6 - 8 weeks mulling it over. I requested information from companies I chose on alarm.com, which serves as the online/app based interface for many systems. And, as expected, I was contacted by every company I had shown interest in. Lee at Link Interactive was among the first people I spoke with. And I had about 50 questions for him ranging from hardware, to functionality, to cost (both upfront and recurring), to home automation. He spent nearly an hour on the phone with me, which I certainly appreciated. What I appreciated more was that when I told Lee that I was going to continue to do my homework and likely would not make a decision for a couple of months, he agreed that was a smart approach. He told me if I had questions as I moved forward, that he was more than willing to help. It was clear he stood by his companies product, as he encouraged me to do my research. Now, this is in contrast to many of the other companies I interacted with. They ranged from mildly annoying all the way to overwhelming. That said, I actually thought I had decided AGAINST Link Interactive in favor of a company with a "local" presence -- until I found out that the costs were not as straight forward as I had anticipated as it relates to initial hardware and monthly monitoring.... So, I decided I'd check back in with Lee at Link Interactive after reviewing their offerings once more. Lee was more than willing to help, and he did for the final couple of weeks before I made my decision. I am fairly certain that he got me the best deal that he could. My upfront costs were among the lowest, if not the lowest of all of the companies I researched. And the monthly rate was very competitive. Sure, I had to sign a 3-year agreement, but I just bought a home (I'm not going anywhere), and I've got the very reasonable rate locked in for that period of time. Link Interactive will provide for me the basic functionality I sought in the near term, coupled with the ability to add to my system in an a la carte fashion to incorporate home automation, video monitoring or perhaps something that isn't even yet available. If your shopping for a home security system, I strongly recommend taking a look at what Link Interactive has to offer. Ultimately I determined, with the help of one of their very professional representatives, that Link Interactive was the best choice for me when considering all of my home security needs.

Joseph at Link Interactive was very knowledgeable, answering all my questions very accurately and with confidence. Link Interactive is one of the best security company that I have dealt with in a very lone time. I highly recommend this security company. Julius.

Quick response with very helpful instructions to reset my radio modem to get signal again from the cellular provider. Also, very proactive to suggest that I can try Verizon due to low signal quality for ATT

We have been a Link customer for a couple of years and especially appreciate the outstanding customer service along with the excellent products provided. In this technological world we now live in, sometimes we need assistance and Link is #1 with Apple a close #2! Teresa and her team are the best, well trained, patient, knowledgeable, and willing to go the extra mile. Keep up the great work! Thank you, Jim from Roseville, CA

Berenice G and Ryan H at Link Interactive have provided the best customer service of any company I have worked with. I know this may seem like a canned response from a relative or friend; it is not. I've never met them before. I had a few bugs to work out of my IQ2 system and they have been very prompt, knowledgable, helpful, and friendly.