Link InteractiveReviews of linkinteractive.com

Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

I called for estimate on security system. Once they checked my credit and it was not good mood changed immediately. Mitch the salesman was really quick to get off the phone. Even though I was prepared to pre pay the 3 year agreement. There loss I paid up on another company. Rude service

Hi I worked with somebody over the phone and they didn’t tell me that the alarm system was depending on my Internet they didn’t tell me that they sign three-year contracts and they pressured me into signing what I thought was a month-to-month agreement not only that but I never installed my equipment and the activated billing for me and I never use the equipment equipment been returned to the company and they’ve tried to collect money for service that they never provided if you were considering using this company I would suggest you look elsewhere because it’s a scam and they high-pressure you in to getting their equipment to try to get payment out of you for three years and then I’ll say that you got a contract

I am appalled that Link interractive would keep charging me any amount after I explained that my handicapped daughter's condition has worsened and she can't get to the alarm quick enough when it is armed. Unfortunately, I didn't read my contract well enough and didn't know that I had to keep paying for an alarm I am not using. I will send an review of my experience to yelp to warn prospective buyers that they need to think twice before buying an alarm with no heart!!!

I have had several problems with panels from 2gig. I have had my z-wave devices disappear, my GoBrigde fail, my z-wave devices disappear again, my z-wave devices simultaneously all fail, my panel freeze, my TS-1 panel cannot connect because of Firmwire, and many problems with costumer service where they should have known better. After my first z-wave crash, i had to re-add every device and set back up my automations. That was a huge hassle. After my latest z-wave crash it was determined the panel was faulty. I said I am wanting to upgrade because I have been dealing with so many issues with this panel over the last three years. I asked if I could pay the difference and have you send me a IQ-2 panel. I was told I could only restart my contract and pay the new contract fee. It seemed simple enough to send me a new panel with an upgrade fee, but I was told it was not an option. Instead I was sent the same old panel that is not compatible with my TS-1 secondary panel because of firmware. I took hours setting everything back up, but then the new panel froze and I can no longer use any z-wave devices. I have no idea how long my z-wave will be off line this time. I bough this system because it was advertised as home automation. I have spent far more effort on this system than the system has alleviated. I have not been overly demanding. I am actually a very pleasant person normal, but I am so sick of this product it keeps me up at night. I do not trust the home security system. That is a scary thing. I am a police officer and I need to rely on your product to keep my family aware of danger when I cannot be home. I feel like I have not asked too much. I want a product that works and the 2gig panel has not done that for me. I always pay my bills and I ask very little. I have been with you three years in October. I feel like I have given the benifit of the doubt to a continually faulty product. I asked for a new product and I was told I either pay full price for the new panel, sensor translator, and secondary panel; or get something that is not going to work. I am just so disappointed with your company.

My issue is the takeover swith. We were told we could use our existing door/window sensors by installing a takeover switch. A week later and my alarm is still not up and running. Linkinteractive technical support has tried to talk me thru install, but that's like trying to talk someone thru flying a plane with absolutely no experience! I feel the sales person should not have made it seem so simple. If you don't know anything about circuit boards and all the stuff that goes with it, then don't attempt it. Also we have not been able to find anyone that is willing to work on another company's equipment.

Horrible product. Alarm went off for no reason and kept going off. The whole thing is a hassle. Got a new alarm and was missing the brain. Customer service isn't helpful.

Had to call costco who I purchased the system through for refund. They were unable to get are address information correct and even dispatched the police to the wrong home. If they cant get something as simple as an address right I sure dont trust them to secure my home.