Lil TrackerReviews of liltracker.com

I purchased a pendant for my 71 year old mother with Alzheimer's. We separately purchased a SIM card from a place that offered GPS tracker SIMs that are compatable. It took over 2 months to get the tracker to work but Adam & Jonathon with Lil Tracker customer service were amazing. They went above and beyond to support me in troubleshooting the issues and even sent a new tracker & SIM, at no cost, to try and solve the problem. It turned out that the original SIM provider never activated the card any of the 3 (!) times they said they did. The Lil Tracker support team were kind, helpful, communicative, and never made me feel like I was a burden or like it was my fault, even when it was hard for me to communicate during regular business hours. I recommend this company 100%. They are exceptional.

I have an adult daughter with autism that started to have seizures. I needed some way to help her should she have a seizure during the night while everyone is sleeping. I had an Apple Watch and found a seizure detection alerting app to put on the watch. Next, I needed a locking watch band to keep my daughter from removing it. After much research, I was only able to find 2 companies that sell them, Little Tracker and another company in Europe. The Little Tracker locking watch band was much more simplistic and affordable. I had questions before deciding to purchase the locking wrist band, and Little Tracker Sales reps were quick to respond and answer my questions. After receiving the locking watch band, I was a bit confused as to how to attach the bands to the Apple Watch and how to lock the band. My Little Tracker customer sevice rep did a FaceTime phone call with me to explain and walk me thru attachment and the locking mechanism procedure. It was very easy and simple to do and within just a minute or two, I had the locking watch band on my daughter’s wrist! Little Tracker has an awesome product that could very well help save my daughter’s life. I sleep peacefully knowing that the Apple Watch is unremovable by her which will allow the seizure detection app alarm to wake me should she have a seizure during the night! Thanks so much to Little Tracker for peace of mind!

The customer service is outstanding. It’s been challenging with other companies in any vertical to get this level of service but Lil Tracker has been up there with the best of any company I have dealt with. I have already referred friends to this company and will continue to do so. Our son loves his watch and we love the connectivity we have with him now that he has this great watch.

Outstanding customer service and support to help get the pendant I purchased to work. I turned out that it was the service provider issue and nothing to do with their product.

I ordered 2 watches and they were mishandled by the shipping company. Lil Tracker responded immediately and even shipped two additional watches at no cost while the original two were still lost.