Lillydirect LillyReviews of lillydirect.lilly.com

My experience with Lilly Direct, powered by Gift Health Pharmacy, has been extremely frustrating and unacceptable. My healthcare provider sent my prescription multiple times, yet it was not properly processed by the pharmacy. Despite repeated attempts to resolve the issue, the prescription still was not handled appropriately. This resulted in a gap in my care that could have been avoided if the prescription had simply been processed as sent. When a patient’s provider has submitted a prescription and the pharmacy repeatedly fails to process it, the consequences go far beyond an inconvenience. Patients rely on these services to receive their medications on time and maintain continuity of care. In my case, that reliability was simply not there. The repeated need to contact customer support, have my provider resend the prescription, and continue trying to resolve an issue that should never have occurred was incredibly frustrating. I should not have had to repeatedly intervene to get a valid prescription processed. I expected much better from a service associated with Lilly. The communication, prescription processing, and overall handling of this situation were extremely disappointing. I would not recommend Lilly Direct/Gift Health Pharmacy based on my experience. Patients should not have to worry about a prescription being repeatedly overlooked and experiencing a preventable gap in care as a result.

I have been on zepbound since December of 2025 and I have lost over 160 pounds with out even trying and I do not have sleep apnea anymore. Thankyou

After placing an order incorrectly I immediately called LillyDirect to rectify the problem. I was on the phone for 57 minutes and had to provide my name and date of birth 6 times. I was ultimately told that the problem could not be fixed and that I should call Medicare. Nice way of doing business!!

Lillydirect has been a nightmare to deal with. For my medication they have dropped the ball nearly every time I required a refill. They made the initial process to get set up a confusing maze of unhelpful information. If I could give them zero stars I would. Missed refills, AI customer service agents who make it difficult to get to a live person, and then the live agents who can't seem to correct issues or help in any way. That's Lillydirect. I would recommend NOT using them for any medications, especially medications by injection.

If you are experiencing unfair business practice like no cancelation even you just placed an order. Lilly direct didn't disclosed cancelations policy. This is bait and switch. Please file report to FTC and Attorney General. Thank you.

I am super impressed with the helpful advice and counsel I received from LillyDirect CSR, Patricia. She patiently listened to all my concerns, answered all my questions, and made several helpful suggestions. It was a pleasure to speak to someone so knowledgeable and kind.

The call agent literally does not listen to a word spoken, was put on hold mid sentence multiple times. Doesn't seem like they care about patient care at all with how their agents act. 30 minute phone call only to be called rude and the line disconnected.

I wish I would have read these reviews before ordering. Order could not be delivered, fine, ask to have it then sent to pharmacy so that would not happen again. Cannot be done. I escalated to their supervisor because the agent was argumentative. She tried to have me wait 24 hours for a supervisor call back, all of the sudden a supervisor was available. Just have them sent to the pharmacy instead and pick it up. Next month having my doctor send through someone else or direct to pharmacy with the qwickpen.