Dale
Donna is an amazing woman that went way beyond to please your customers.
Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin
Response from Lilly & MaxJun 7, 2021
Hi Dale Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Donna is truly a gem to have on our team! We count ourselves lucky for customers like you. Please know that we’re here for your best look ever! Best, Team Lilly & Max


