Jerrell G.
Good shipping too!
Their prices are definitely better than most other offers I've seen. At the end of the day, you pay for quality and this is exactly what you are getting from here.

We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Lilly & Max (lillyandmax.com) has 54 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jerrell G.
Their prices are definitely better than most other offers I've seen. At the end of the day, you pay for quality and this is exactly what you are getting from here.
A. M.
Such a wonderful company! Our little puppy, Rosie, was struck by a car and had to wear the "cone of shame" for 2 weeks. We ordered from this company because of the great reviews and thought that a soft, Elizabethan collar would be more comfortable for her. However, the surgeon wanted us to keep the plastic surgical cone on instead. I reached out to them regarding returning the item and they were so kind. They sent us a pre-paid label, along with a very thoughtful email, and wished our little Rosie well on her recovery. There aren't many companies like that out there anymore and I so appreciate their kindness! If anyone has any doubts about ordering from this company, just know that they are a legitimate company with a great product. And wonderful customer service.
Response from Lilly & MaxJan 16, 2025
Hello Marie, Thank you for such a heartfelt review! We’re glad to know she’s on the road to recovery. It’s always our goal to provide compassionate and thoughtful service, especially during challenging times. Your kind words mean so much to us, and we’re grateful for the trust you placed in us during this situation. Please give Rosie a gentle pat from our team and best wishes for her continued healing. If there’s anything else we can do for you, we’re always here to help. Warm regards, Lilly & Max Team
Leroy S.
If your dog has separation anxiety then you'd likely need a kennel like this. Smaller cages won't work, we have been through them all. We should have gotten one years ago, would have saved us a lot of time and money.
Response from Lilly & MaxJan 11, 2025
Hi Leroy, Thank you for taking the time to leave us a review and share your positive experience. We appreciate your kind comments. Warm regards, Lilly & Max
Mary D.
Fantastic product snd great customer service. Highly recommend
Response from Lilly & MaxJan 11, 2025
Hello Mary, We appreciate you taking the time to leave us a review - it is great to hear that you are happy with our product and customer service. Warm regards, Lilly & Max
Raul W.
Their cat backpacks are the best. Good quality, first and foremost. This is not another cheap Asian supplier, the prices are justified and we are fully satisfied.
Response from Lilly & MaxJan 11, 2025
Hi Raul, Thank you for leaving us a review. We appreciate your kind comments. Warm regards, Lilly & Max
Priscilla A.
My dog gets in the kennel without any issues, he loves it. The construction is solid, I don't think there is a breed that manages to destroy it.
Salena B.
The cone has its protective qualities but it also works well as a pillow, it's soft and our dog doesn't seem to be bothered about it at all. 5 stars all the way!
Marcel
The kennel feels safe. My dog hasn't been able to get out. I'd give them 5-stars! Thanks.