Jeanette H.
I ordered items and once I hit complete…
I ordered items and once I hit complete realized it was arriving from China. I immediately emailed back to say please cancel my order as it will take too long to ship and I needed the outfit for New Years. I had dialogue back and forth about canceling, and the company would not cancel the order. I just received the order today 1-28-2024. Now I'll need to launch a claim to get my money back. I'll never order from this fraudulent site again. Terrible company.
Response from lilipretty.comSep 27, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.


