LightsandhomeReviews of lightsandhome.com

Had to cancel my order. The chandelier never left the manufacturer. This was a huge waste of my time.

One of the two lights I had received was defective. The company never replaced it. I went through my credit card to take back my money. I also ordered a second light from a more reputable company.

Horrible customer service. Almost impossible to return an item. Very expensive to send my light back that was poor quality. Still waiting for my refund. So many other companies to buy from, don't spend your money here.

They kept saying our order would arrive. After 6 weeks, we cancelled. Then they wanted to know why!! They could never verify when it would arrive. The worse part was when I ordered the lights, their website said they were in stock!

I placed an order on 2/15. On 2/23, I received an email showing the status update and saw that my order was sent to Houston, TX (I’m in CA). I contacted Lights and Home and they reached out to the manufacturer for my item (Uttermost) to see where my order is. They advised I was sent the incorrect tracking number, however, my order is still nowhere to be found. I asked L & H to cancel my order, which they have with Uttermost, the manufacturer. I have yet still to receive confirmation that it has been canceled as it seems Uttermost is extremely slow in responding. I understand this was not L & H’s fault, but the experience ordering here has not been positive so far. I do want to add their customer service was helpful when I reached out.

Received my items promptly, but everything was damaged. It seems to me that they were damaged prior to shipping; didn't seem to be related to the shipping/delivery. Regardless, I have reached out to customer service on three occasions and cannot even get a response from them. Terrible customer service. I cannot recommend this company.

Friendly customer service people but wasn't notified of cancellation of part of order or shipment dates and had to repeatedly call them for refund then hound them again to correct the refund. Manufacturer sent wrong products which then had to be returned. Placed many calls to get simple order straightened out. Spent several months from beginning to end and frankly would not bother to order from them again.

Ordered a light here to match one I already had. When I received it, the colors did not match, so I wanted to return it. To make a long story short, it took several phone calls, over a month and the BBB before I received my return. Do yourself a favor and buy from someone else.