LightsandhomeReviews of lightsandhome.com

Buyer Beware: I would rate less than one star if able! Paid $1200 for a coffee table on June 4th and still waiting to either hear I am getting the item or my money is refunded. They told me months ago it was okay to cancel due to significant delays and then proceeded to "Ghost me" thereafter. No way to contact them by phone. No physical address. At this point, I believe my payment is gone and no merchandise forthcoming.

Terrible experience with Lights and Home, wish I had read reviews first. Trying to get order refunded because I ordered it about a month ago and have not gotten any information about shipping. I have been charged for the order. No phone number to call.

Placed and order did not receive. They said it was left at my front door. May have been someone’s but not mine! Lucas + McKearn floor lamp $608, large box to get lost. Said they can’t do anything until it’s found.

Same as everyone else. Charged AMEX on day one > $3000 Attempted cancellation for two items after incorrect shipping date on website versus emailed information. Scanty email response. Last heard > 7 days ago. Have opened dispute via AMEX. Update: After > 50 emails cancellation and refund is being processed.

If I could give negative stars I would. Fully charged from day one for a $1300 chandelier. (On the website it says "ships on X date" and still says that today even though the item is back ordered/out of stock.) Customer service is non existent. They said in an email they would cancel the order and refund the money but a week has gone by and no response. Wish I had read the reviews before I ordered.

I cannot recommend doing business with Lights and Home based on my own experience. There was nothing on their website or at any point in their online ordering process to indicate that the items that I ordered were out of stock and perhaps unavailable/discontinued, nor did they inform me of any shipping delays - just sat on the order until I contacted them, at which point they said they would you check with the manufacturer to determine availability. I waited another week - again, NO COMMUNICATION. I understand that we are in an era of supply chain issues etc that can cause ship delays and product availability issues - I can accept that. But I cannot accept a near total lack of communication by an online retailer with regard to when or even if I can expect to receive what I purchased. My advice is to order from one of their many competitors who deliver identical products at competitive or even better prices, but deliver a far better overall customer experience.

I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.

if i could give them 0 stars i would, after months nothing and hardly any response from emails i sent