Lighting New YorkReviews of lightingnewyork.com

Fabulous price on a high quality, brand name item. Easy order process. Love the free shipping and returns for the "just in case" it doesn't work!

Exceptional prices, authentic products, and instant “real person” customer support when I called. The knowledgeable representative even provided an additional discount on my item! 😁 With fast shipping, well-packaged delivery, and free returns, what more could you ask for? I’m pleased with my experience and happy to have found them. I’ll definitely shop here again and recommend them to others!

I have been using LNY as a pro for several years. Most transactions go off without a hitch, questions/concerns always responded to timely. When there is a problem it is handled easily. Many professionals who want a good selection in one place shop here.

I have purchased many items from Lighting New York. All items were nice and competitive pricing at the time a few years back. I purchased a group of exterior lights. One pendant for our porch and two sconces for our garage. The pendant light never worked properly. The LED light lasted a short period of time and they sent us a replacement bulb. It was a lot of work to change the LED light. The replacement lasted a short period of time. Then we got a third replacement bulb that did not last. Now it is out of warranty and we are not going to keep adding bulbs that do not work. I contacted LNY about this issue and asked if they would work with me on a replacement to a NON-LED light that is the same design as the current (I need to match the garage lights). They did not do a thing. In fact the customer service rep told me they would send me information on the replacement etc. Basically it was a brush off tactic. The email that came back was made up about our conversation informing me that the light we had was out of warranty. We both knew that in the original conversation. I wanted to see if they would discount the replacement given the issues I had with the LED. They did not. I need the light so there you go.

I ordered a replacement globe for a pendant light in October of 2024. When I ordered, they mentioned a backorder. I was given a delivery date and when it passed, they told me February 2025. I called in February and they them told me July 2025. Still no globe, now it's September 25. No communication unless I start it.

These folks are competent. Although my first order had to be returned (it was partially my fault and the return was handled efficiently), the following order I was sent to a factory technician for my particular fan who promptly guided me to the right product.

Easy to navigate website; fair pricing.

This company is full of liars. Do not believe anything they tell you related to shipping/ time or how long it takes to process an order. I am speaking solely from my experience. I called to verify how long it would take to send my order out after it was received. I was told; " items usually go out the same day". So I send an email and receive little more than a response. I call; I am then imformed it will take at least another 3 days. And when I say, "another 3 days"; the customer service person I called today said, " it takes 2 business days to ship an order". So, I place an order on Thursday and it will ship possibly on Wednesday; possibly? Well that; liars @ New York Lighting is UNACCEPTABLE! Stop lying to me; your customer! Be honest! Tell the truth! Update your website so that it will not deceive customers into thinking what they read; you will actually do! And finally; don't reach out to me for some BS explanation or apology! Don't waste precious time on a response. I would suggest your time would be better served working to get your packages processed and shipped in a timely manner, as you state on your webpage! 😡