Lighting New YorkReviews of lightingnewyork.com

Signing up for a trade account was so tedious. I could not do it in Safari. After a long back-and-forth with the online chat (which was helpful), I was finally able to sign up in Chrome, but I had to wait for them to merge the information before I could place the order.

I have purchased many items from Lighting New York. All items were nice and competitive pricing at the time a few years back. I purchased a group of exterior lights. One pendant for our porch and two sconces for our garage. The pendant light never worked properly. The LED light lasted a short period of time and they sent us a replacement bulb. It was a lot of work to change the LED light. The replacement lasted a short period of time. Then we got a third replacement bulb that did not last. Now it is out of warranty and we are not going to keep adding bulbs that do not work. I contacted LNY about this issue and asked if they would work with me on a replacement to a NON-LED light that is the same design as the current (I need to match the garage lights). They did not do a thing. In fact the customer service rep told me they would send me information on the replacement etc. Basically it was a brush off tactic. The email that came back was made up about our conversation informing me that the light we had was out of warranty. We both knew that in the original conversation. I wanted to see if they would discount the replacement given the issues I had with the LED. They did not. I need the light so there you go.

I came to the web site to buy a fan just like the one that failed after two years of use, since it is a great looking fan. SO I knew exactly what I wanted. Easy to find... Easy to put in the cart... Easy to do everything except pay for it. The site balked when I tries PayPal. It just quit. SO I tried Apple Pay which appeared to work. I even hit "Pay".... no indication that it went through. I checked with the "Chat folks for help... No luck with the first chat. Or the second... Or the third... I called and after about 3 attempts to identify my transaction they said Apple Pay can be slow, just wait 30 minutes and if you haven't received confirmation, call us again. I finally ordered it with a credit card and received an email. Good price... large hassle.