Lighting New YorkReviews of lightingnewyork.com

Terrible customer experience. This was my first time ordering from Lightning New York, and unfortunately, the very first item I received arrived damaged. When I called to resolve the issue, I was told I needed to send photos and then wait 24–48 hours for an answer. I found that ridiculous, especially for a damaged item that had just been delivered. When I asked why the process took so long, I was told that Lightning New York essentially acts as a middleman and that the products are drop-shipped, so they have to contact the manufacturer before providing a resolution. That makes no sense to me. I did not purchase the product from the manufacturer—I purchased it from Lightning New York. If I am buying from a retailer, I expect that retailer to take ownership of the customer experience and handle problems promptly rather than making me wait while they go back and forth with their supplier. For a company selling premium lighting, I expected a much higher level of customer service. Based on my experience, I would recommend purchasing elsewhere from a retailer that actually takes responsibility for the customer experience from purchase through resolution.

I had a very disappointing experience with Lighting New York. I placed an order and months later, the order has still not been shipped or delivered. I have tried multiple times to contact customer service via email and live chat. Each time I was told someone would get back to me, but I never received any meaningful response or update. The only response I got was that FedEx was unable to ship. Due to the lack of communication and the significant delay, I had no choice but to initiate a chargeback through my credit card company. Based on my experience, I cannot recommend this company. The lack of customer support and failure to deliver such a large order is very concerning.

I placed an order for 2 lights with them, and then 2 days later they cancelled it saying the items were discontinued in the color I selected. They issued a refund. I then reached out and asked them if the light was available in a different color, in which they said yes and sent me a new quote. I placed an order for the different items. They were supposed to be shipped in 4-6 weeks. After waiting six weeks I contacted them to see if they had an idea of when they may ship out. They emailed me back and said the items were discontinued and that they were cancelling the order. Even though everything is still listed for sale on their website. And why did it take 6 weeks to let me know? They then offered to have a representative help me find something that “was” in stock, but why would I believe them at this point. They wasted over 6 weeks of my time and I’m left with nothing, starting back at square 1.

Bad fan purchase experience. I am simply astonished they don't have satisfaction guarantee to allow you to return defective fans or ones that don't look good installed. These are thousand dollar fans we are talking about, you would think they would be more understanding. I was sent a fan with a box that was opened, I contacted the customer service and spoke to a customer rep that told me if anything didn't work out I could return/exchange it. After installing the fan thinking I was covered the in wall remote didn't work and the installer notified me there were some scratches on the down rod. I called the customer service again to initiate a exchange and was told once installed the fan cant be returned. Complete 180 from what I was told before installing. I was told the request was denied and to contact Mattwe and Co. I feel completely screwed over. - I purchased another fan and was told it would take a week to get, it's been 8 weeks and I still don't have it. Complete waste of time. I have purchased 5 Matthew Fan Co fans from this site at roughly 800-1000 dollars a fan that's almost 5k in purchases to be treated so badly. I will go out of my way to never spend another dollar with this company.

I ordered a replacement globe for a pendant light in October of 2024. When I ordered, they mentioned a backorder. I was given a delivery date and when it passed, they told me February 2025. I called in February and they them told me July 2025. Still no globe, now it's September 25. No communication unless I start it.

This company is full of liars. Do not believe anything they tell you related to shipping/ time or how long it takes to process an order. I am speaking solely from my experience. I called to verify how long it would take to send my order out after it was received. I was told; " items usually go out the same day". So I send an email and receive little more than a response. I call; I am then imformed it will take at least another 3 days. And when I say, "another 3 days"; the customer service person I called today said, " it takes 2 business days to ship an order". So, I place an order on Thursday and it will ship possibly on Wednesday; possibly? Well that; liars @ New York Lighting is UNACCEPTABLE! Stop lying to me; your customer! Be honest! Tell the truth! Update your website so that it will not deceive customers into thinking what they read; you will actually do! And finally; don't reach out to me for some BS explanation or apology! Don't waste precious time on a response. I would suggest your time would be better served working to get your packages processed and shipped in a timely manner, as you state on your webpage! 😡

They do not honor manufacturer's lifetime warranties on clearance items and they don't disclose this. I tried to get warranty help with a clearance item that was defective from the beginning, all I got was a lengthy run around then an offer of store credit for the amount paid...as if I'd want to do business with them ever again? The main reason I purchased the item along with pricing was the stated lifetime warranty on the fan motor. If you care about a product's warranty that you're going to purchase, save yourself time and irritation and shop elsewhere.

You cannot return if installed and that's ridiculous for a light fixture because it can't be determined as working or not until installed. And it's not working, it's very dim despite several wattage bulbs tried. It smells bad as well. The customer service agent was nice but seem to take pride in saying that's been their ridiculous return policy for 14 years. The craftsmanship looks like a high schooler got a C minus on the art project...thick sloppy lines, uneven pattern, juat shoddy stained glass work. Very disappointed and expected better for $250.