Lighting New YorkReviews of lightingnewyork.com

Bad fan purchase experience. I am simply astonished they don't have satisfaction guarantee to allow you to return defective fans or ones that don't look good installed. These are thousand dollar fans we are talking about, you would think they would be more understanding. I was sent a fan with a box that was opened, I contacted the customer service and spoke to a customer rep that told me if anything didn't work out I could return/exchange it. After installing the fan thinking I was covered the in wall remote didn't work and the installer notified me there were some scratches on the down rod. I called the customer service again to initiate a exchange and was told once installed the fan cant be returned. Complete 180 from what I was told before installing. I was told the request was denied and to contact Mattwe and Co. I feel completely screwed over. - I purchased another fan and was told it would take a week to get, it's been 8 weeks and I still don't have it. Complete waste of time. I have purchased 5 Matthew Fan Co fans from this site at roughly 800-1000 dollars a fan that's almost 5k in purchases to be treated so badly. I will go out of my way to never spend another dollar with this company.

Chat option made things easy.

I received great help from Carol today, and picked up 2 items that were heavily discounted due to their wonderful fall sale. I very heartily recommend this website for great lights at fantastic prices,

Lighting New York had the most competitive price for the item I searched for across multiple lighting websites.

Chat Service was very good but Lighting New York would not apply the LABORDAY25 discount as advertised. I later called their customer service line and they made the 20 percent adjustment to my purchase.

I have ordered many products from LNY over the years.... I've never had a problem. They keep track of what you have ordered so that, like today, I needed light bulbs for a chandelier (I bought 3 years ago)... it took 5 min to ask and then order the correct bulbs. No research, no hassle at the big box stores, and peace of mind knowing everything is correct!

It was a simple process to research and purchase our products.

I really appreciate knowing that the inventory is available before ordering. Also, if it's not what you were expecting on arrival, the return process, appears to be seamless. Customer service is prioritized.