LightingDirect.comReviews of lightingdirect.com

No refund after return of item. Customer services do not reply to emails. Don’t use if you think you may have to return anything.

Placed an order and was given a delivery date, nothing arrived. Then an updated delivery date was provided. Still, nothing arrived. Sent an email querying the status and was told that they were out of stock and had cancelled the order. If a company can't get these basics right it is a big red flag. Won't be ordering from this company again.

I have returned two lamps. One because it was defective and another because it was not as picture. While the provided shipping labels, I had to haul the big boxes to UPS. Then, in both instances, they did not credit my credit card until I called them. I called them 2-3 weeks after I sent in the return and in both cases, they acknowledged that they had received it. A total waste of time.

I installed the fan and it was so wobbley i called the company and they said they dont come out to check any thing that we could just return it, well how about my time i wasted installing it ,they weren't interested

I ordered outdoor lights for my house in November of 2016, not lights showed up the first month, they said to me that it was lost in warehouse & that they were going to send another. Second month; still no light, when I called they now told me it was on back order. Every month on the 21st since I've gotten a notification email that it has been back ordered AGAIN & AGAIN. It has now been 5 months & when I asked for my money back, they told me they had to notify the manufacturer, to get my money back. The SAME people who apparently were supposed to be making my lights the past 5 months!! Still have no clue when I'll get my money back & its March of 2017. Definitely con artists!! DO NOT ORDER FROM THIS COMPANY.

I order 2 light pendants for my kitchen each costing around 80-90 dollars. They arrived and were terrible quality. They were cheap looking and not the color it seems on the website and immediately knew I needed to return. The return cost me 30 dollars out of pocket because of the size of box. There are MUCH better companies with quality lamps and better customer service. You can buy beautiful light pendants from west elm for this same price. I won't be ordering here ever again.

The customer service was amazing, I was a little short on an order because a price went down over Black Friday weekend so my order no longer qualified for free shipping because it wasn't $50+ anymore, a customer care representative helped me (on chat) adjust the price just a tad, & I will never forget that. I was able to order it. :) I also appreciate the fact that even though one of my two items ended up not being in stock, I was refunded almost immediately. Hard to find that kind of customer service anymore. When my other item came in (a sconce), it was absolutely beautiful. When you are stressed out moving into a new house trying to get it together & buying all the things you need, you can't beat a company willing to work with you & work around your busy life. A+++!!! -Crystal

Ordered four exterior wall mounted sconces at $20.00 each. Site advised 4 - 6 week delivery (which means it is in production) . Three days later they advise this particular finish is no longer being manufactured. I ask to have it replaced with the exact same size and style but in a different finish. Of course the different finish is $40.00 more . . . each. So an $80.00 order magically becomes a $240.00 order. Scam Artists. Read their terms before purchasing anything !!! They are responsible for nothing.